Deseray Garcia
El Paso,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Team Lead /Cashiering Team Lead
Ulta
12.2022 - Current
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Resolved escalated customer disputes by being patient and understanding with the customer
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Assisted in opening and closing the store on a daily basis
Customer Service Representative
GC Services
09.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about software updates and personal productivity
Receptionist/Testing Proctor
Prometric
09.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained compliance with test center policies, practices and procedures.
- Supervised final exams for Doctor's, Teacher's, Accountant's, and Regular Students.
Education
High School Diploma -
Del Valle High School
El Paso, TX06.2021
Skills
- Retail Sales
- Service Excellence
- Problem Solving
- Interpersonal Communication
- Business Acumen
- Attention to Detail Adaptability
- Multitasking
- Bilingual
- Typing
- POS system
- Excell
- Microsoft Office
Timeline
Team Lead /Cashiering Team Lead
Ulta
12.2022 - Current
Customer Service Representative
GC Services
09.2022 - 12.2022
Receptionist/Testing Proctor
Prometric
09.2021 - 03.2022
High School Diploma -
Del Valle High School
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