Deserea Caldwell
Columbus
Summary
Dynamic professional with experience at Focus Learning Academy, skilled in IEP implementation and progress monitoring. Proven leadership in training and supporting teams, fostering positive relationships with students and customers alike. Adept at utilizing teaching strategies and delivering exceptional customer service to enhance learning and shopping experiences.
Overview
5
5
years of professional experience
Work History
Intervention Assistant
Focus Learning Academy
09.2024 - Current
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Maintained positive attitude and affirmatively communicated with each student.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
Server Trainer
Pizza Cottage
05.2023 - 08.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Utilized effective communication techniques to support server learning and comprehension.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Salesperson
Advanced Auto Parts
10.2022 - 04.2023
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Cashier Team Lead
White Castle Restaurant
03.2021 - 10.2022
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Server
Skyline Chili
04.2020 - 06.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Focus Learning Academy South West
Columbus, OH05-2022
Skills
- IEP implementation
- Progress monitoring
- Teaching strategies
- Data collection
- Leadership
- Customer Service
Timeline
Intervention Assistant
Focus Learning Academy
09.2024 - Current
Server Trainer
Pizza Cottage
05.2023 - 08.2024
Salesperson
Advanced Auto Parts
10.2022 - 04.2023
Cashier Team Lead
White Castle Restaurant
03.2021 - 10.2022
Server
Skyline Chili
04.2020 - 06.2021
High School Diploma -
Focus Learning Academy South West
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