Deseria Booker
Chicago,IL
Summary
Caring and friendly Customer Service Professional with10+ years of experience in customer service. Excited about the prospect of working an organization to improve the customer experience and increase retention through quick resolution of any customer concerns. Possess exceptional phone etiquette and capable of quick resolving customers concerns.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CCA- City Carrier Assistant
Post Office USPS
Chicago, IL
09.2023 - Current
- In this role you deliver and collect mail on foot or by vehicle in a city area
- You also maintain good relations with customers and have a general familiarity with postal laws, regulations, and products for your area
- As a CCA you provide a critical service to your community by ensuring mail delivery during weekdays, weekends and holidays
- This position is ideal for candidates that enjoy staying active outdoors with occasional customer service interactions
- Sort, lift and push moderate to heavy loads of mail and packages to prepare for delivery
- Deliver mail along your assigned route
- Pick up or collect mail from customers
- Collect postage due for charge on delivery or other services
- Work indoors and outdoors in all weather: rain, snow, cold and heat
Call Center Agent
Horizon
Chicago, IL
02.2022 - 02.2023
- Answered phones to obtained client information, interviewing, verifying information and skills
- Determined client’s eligibility by comparing clients for requirements
- Establishing policies by entering client information, and conforming prices
- Reported problems and maintained communication
- Improved quality results by adhering to standards and guidelines
- Explained procedures, answered questions, and provided information
Cafeteria Manager
Chicago Public School
Chicago, IL
01.2018 - 01.2022
- Overseen operations for ordering, inventory, meal planning, food preparation, and service
- Ensured operation are following all food safety and sanitation regulations
- Managed, train, and taught cafeteria staff
- Decisions making and problem-solving with conflicts and negotiated with others
Ramp Agent/Baggage Handler
Delta Airline
South Bend, IN
09.2016 - 11.2017
- Including, marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft assisting with pushback and towing, also deicing
- Customer service, handle customer complaints, providing appropriate solutions, alternatives within the time limits, following up to ensure resolutions
- Following communication procedures, guidelines and police
- Engaging with customers, cash handling, maintained friendly, help customers on and off the aircraft
- Keeping records of customer interactions, process customer accounts and file documents
Cashier
McDonalds
Chicago, IL
09.2011 - 09.2016
- Greeted and assisted customers with purchases
- Recorded customers’ orders into the computer database and returned change
- Daily handled cash and matched daily cash in drawer with sales at end of day closing time
- Cleaned and maintenance, Performed numerous cleaning duties
- Resolved issues regarding installation, work orders, and customer service needs
Education
High School Diploma - Education
Walter H Dyett
06.2011
Some College (No Degree) -
Oliver Harvey
Chicago, ILSkills
- Microsoft Windows
- Computer Networking
- Network Support
- Troubleshooting
- Technical Support
- Help Desk
- Bartending
- Food Safety
Certification
- ServSafe
- MAST Permit
- Driver's License
- Bartender License
Timeline
CCA- City Carrier Assistant
Post Office USPS
09.2023 - Current
Call Center Agent
Horizon
02.2022 - 02.2023
Cafeteria Manager
Chicago Public School
01.2018 - 01.2022
Ramp Agent/Baggage Handler
Delta Airline
09.2016 - 11.2017
Cashier
McDonalds
09.2011 - 09.2016
High School Diploma - Education
Walter H Dyett
Some College (No Degree) -
Oliver Harvey