Paul Strenger
Cherry Hill,New Jersey
Summary
Dynamic professional with extensive experience at Delaware Investment Advisors, showcasing a strong work ethic and problem-solving skills. Excelled in application support and fostering relationships, significantly enhancing customer satisfaction and system efficiency. Demonstrated proficiency in multitasking and effective communication, driving successful project deliveries and operational improvements.
Overview
44
44
years of professional experience
Work History
CCA 'City Carrier Assistant'
USPS, United States Postal Service
08.2024 - 10.2024
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Production Support Analyst
Lincoln Financial Group
01.2007 - 02.2024
- Managed change requests efficiently to minimize disruptions to ongoing production processes while maintaining high-quality standards.
- Responsible for trouble shooting daily Production issues on the following applications: Mainframe (JCL /Programs), SQL 2000 databases, Windows, Unix, File Transfer Protocol (FTP) for multiple uploads/downloads, Sybase, Connect Direct/NDM, Optech (Cold Image Technology), Autosys version 4.5 and R11, PGP Encryption, Perl and Tumbleweed (Secure File Transfer SFTP). Also responsible for Maintaining and updating all DTS Packages, SQL 2000 table scripts and processes as well as corresponding Autosys jils. Currently handling eight different mainframe, Windows, Unix, autosys and Optech platforms.
- Lead developer for Optech and Autoys,
- Developed comprehensive documentation to support knowledge transfer among team members, reducing reliance on specific individuals.
- Contributed to successful project delivery by coordinating resources, managing deadlines, and aligning expectations among stakeholders.
- Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
- Reduced downtime with proactive monitoring, troubleshooting, and maintenance of production systems.
- Reduced processing time by analyzing job schedules and implementing appropriate modifications.
- Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
- Identified root causes of recurring problems to implement effective solutions.
Application Developer /Programmer Analyst
Delaware Investment Advisors (Subsidiary of LFG)
01.2000 - 01.2007
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Wrote code for database applications.
- Used SQL Server to develop new applications.
- Developed programs in CPG, RPG and Cobol executed on Mainframe. Created numerous JCL ( Job Control Language) processes for mainframe execution. Developed 1000+ definition files for Optech (Cold image Technology). Developed Jils (Job Instruction Language) for Autosys 4.5. Generated sql scripts from Vsam download files for SQL database table loads via the DTS Packages which loaded the data, Xerox Template report reporting as well.
- Collaborated with cross-functional teams to design and develop high-quality applications for various industries.
Production Support Manager
Delaware Investment Advisors (Subsidiary of LFG)
01.1998 - 01.2000
- Partnered with key stakeholders both internally and externally to align business objectives with production support goals effectively.
- Promoted an environment of collaboration and teamwork by organizing regular meetings, workshops, and team-building events that fostered strong working relationships among staff members.
- Escalated and resolved major service issues.
- Increased customer satisfaction scores by closely monitoring production issues and ensuring timely resolution of problems.
- Determined quality control standards.
- Responsible for setup and defining new Vsam files, Vsam catalog maintenance, adding new Mutual Fund Codes via CICS. Responsible for job mainframe job submission requests from business users, Creating and maintaining job submission request forms. Monthly Investment performance scheduling, reporting and mailing. Liaison between developers and Computer Room. Daily report verifications/ reconciliation from updated accounts.
- Managed staff of 3 employees.
Computer Operator /2nd Shift Supervisor
Delaware Investment Advisors
01.1991 - 01.1998
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Supported business operations, ensuring backup and recovery procedures were flawlessly executed.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Responsible for 2nd shift Operations, Responsibilities included scheduling of shifts overtime, maintaining and updating shift check off sheets, overseeing nightly processing of over 1,000 mainframe jobs, Vsam backups, balancing and reconciliation of Mutual Funds updated reports. Communicate with external vendors and internal departments as well as troubleshooting processing failures. Use of TCP/IP, VTAM systems, multiple CICS regions, Connect Direct (NDM). Managed a staff of 2 employees.
- Resolved issues quickly to maintain productivity goals.
- Achieved smooth shift transitions by establishing clear communication channels between second and third shifts.
- Reached out to on call personnel when applicable.
Computer Operator 2nd Shift
Delaware Investment Advisors
01.1984 - 01.1990
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Responsible for the processing of Mutual Funds daily Account Balance and History updates. These updates require over 1,000 mainframe jobs. Use of over 60 batch regions, TCP/IP systems. VTAM systems and multiple CICS regions as well as Connect Direct/ NDM. Nightly Doctor D. backups. Reached out to On Call in the event of any failures.
Copy Room / Stock Room Clerk
Delaware Management Holdings Inc.
01.1982 - 01.1984
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Responsible for supplying and distributing of business supplies to the entier company. Received and filled orders. Reordered accordingly to keep stock current.
- Operated Xerox 9200 and 9400 copier machines. Processed all larger print requests from each department.
- These departments were created in 1982.
Mail Room Clerk
Delaware Management Holdings Inc.
06.1980 - 01.1982
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
Education
High School Diploma -
Delaware County Community College
Media, PA01-1997
High School Diploma -
Cardinal Dougherty High School
Philadelphia, PA06-1980
Skills
- Issue reporting
- Relationships and rapport
- Incident reporting
- Microsoft windows
- Strong work ethic
- Reliability and punctuality
- Effective communication
- Relationship building
- System monitoring
- Application support
- Problem-solving
- Attention to detail
- Multitasking
- Multitasking Abilities
- Self motivation
Timeline
CCA 'City Carrier Assistant'
USPS, United States Postal Service
08.2024 - 10.2024
Production Support Analyst
Lincoln Financial Group
01.2007 - 02.2024
Application Developer /Programmer Analyst
Delaware Investment Advisors (Subsidiary of LFG)
01.2000 - 01.2007
Production Support Manager
Delaware Investment Advisors (Subsidiary of LFG)
01.1998 - 01.2000
Computer Operator /2nd Shift Supervisor
Delaware Investment Advisors
01.1991 - 01.1998
Computer Operator 2nd Shift
Delaware Investment Advisors
01.1984 - 01.1990
Copy Room / Stock Room Clerk
Delaware Management Holdings Inc.
01.1982 - 01.1984
Mail Room Clerk
Delaware Management Holdings Inc.
06.1980 - 01.1982
High School Diploma -
Delaware County Community College
High School Diploma -
Cardinal Dougherty High School
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