Deserie Medina
Riverside,CA
Summary
Results-driven Regional Manager with over 25 years of healthcare leadership experience at Leidos QTC Health Services. Proven ability to lead multi-site operations, develop high-performing teams, and execute strategic initiatives in complex healthcare environments. Skilled in operational management, project implementation, staff mentorship, and strategic planning to enhance performance and drive success. Experienced in supporting Associate Director of Operations (ADO) functions, including budgeting, staff development, compliance, and project leadership. Demonstrated success in fostering provider and client relations, leading performance improvement initiatives, and implementing process automation to maximize efficiency.
Overview
26
26
years of professional experience
Work History
Regional Manager
Leidos QTC Health Services
09.2015 - Current
- Lead and manage 8 clinic facilities, overseeing 5 Office Managers and 38 Medical Assistants.
- Support Associate Director of Operations by overseeing multi-site operations, budgeting, and financial management.
- Ensure optimal clinic operations by maintaining provider relations with 60 healthcare providers.
- Implement pilot projects, including electronic scheduling (ECW and APASS), HEART program and MEP (EHR) initiatives.
- Facilitate project management for new lines of business (LOB) such as ICE and FBI.
- Coordinate training for new hires, including bi-annual competency reviews.
- Develop operational strategies and implement process improvements to meet financial goals.
- Oversee budget planning, financial forecasting, and expense management for all facilities.
- Mentor staff, conduct performance evaluations, and ensure compliance with internal policies.
- Enhanced provider and client relations by implementing feedback mechanisms and collaborative meetings, leading to improved service satisfaction.
- Implementation of process automation projects, reducing administrative workload through digital scheduling and EHR enhancements.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Optimized inventory management systems for reduced stock discrepancies while implementing cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
Office Manager
QTC- Diamond Medical Group
09.2006 - 09.2015
- Managed operations of 2 facilities with 9 staff members, ensuring efficient clinic workflows.
- Oversaw project implementation for electronic scheduling and productivity tracking.
- Led staff appraisals, goal-setting, and development to enhance performance and engagement.
- Streamlined medical reporting, diagnostic review, and compliance audits for clinic standards.
- Facilitate project management for new lines of business (LOB) such as CPM.
- Creation and implementation of policies, procedures and WINs for the department.
Medical Assistant III
QTC-Diamond Medical Group
01.2001 - 09.2006
- Conducted patient care including vitals, diagnostic tests, and data entry.
- Supported administrative tasks including appointment scheduling, schedule preparation and medical documentation.
Office Coordinator
QTC-Diamond Medical Group
03.2000 - 01.2001
- Supervised 3 staff members, ensuring revenue targets and productivity goals were met.
- Managed scheduling, billing, and customer service functions to maintain operational efficiency.
Medical Assistant
QTC-Royalty Medical Group
11.1998 - 03.2000
- Performed patient assessments including vitals, orthopedic measurements, and diagnostics.
- Supported reception duties, data entry, and patient record management.
File Clerk
Eastwood Insurance
06.1996 - 10.1996
- Processed 500 insurance claims daily and maintained accurate filing systems.
Education
Bachelor of Arts - Leadership
University of Arizona Global Campus
11.2025
Riverside Community College
Riverside, CAMedical Assistant
North-West College
Pomona, CADiploma -
Garey High School
Pomona, CASkills
- Healthcare Leadership
- Multi-Site Operations Management
- Budgeting and Financial Planning
- Compliance Management
- Staff Development
- Strategic Decision-Making
- Project Implementation
- Process Automation
- Performance Improvement
- Provider and Client Relations
- Team Mentorship
- Client Relations
- Data Analysis / Decision-making
- Customer Service
- Microsoft Office (Excel, Word, PowerPoint)
- APASS / Eclinical Works Scheduling Software
- CPR Certified
- Medical Assistant
- NIOSH trained
- Emergency Response Team Member
Timeline
Regional Manager
Leidos QTC Health Services
09.2015 - Current
Office Manager
QTC- Diamond Medical Group
09.2006 - 09.2015
Medical Assistant III
QTC-Diamond Medical Group
01.2001 - 09.2006
Office Coordinator
QTC-Diamond Medical Group
03.2000 - 01.2001
Medical Assistant
QTC-Royalty Medical Group
11.1998 - 03.2000
File Clerk
Eastwood Insurance
06.1996 - 10.1996
Medical Assistant
North-West College
Bachelor of Arts - Leadership
University of Arizona Global Campus
Riverside Community College
Diploma -
Garey High School