SharePoint
Deshan Cage
Administration/ CSR
Tampa,FL
Summary
Self-motivated professional that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
29
29
years of professional experience
Work History
Division of Child Support Services Officer II CSR
State Of Arizona Department Of Administration
2015.02 - 2024.05
- Compassionate Representative with nine years of experience in office settings.
- Skilled at managing multiple cases with great attention to detail and knowledge of local resources.
- Known for providing caring and comprehensive support to families and children.
- Handled escalated calls, and emails successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers needs.
- Provided technical assistance to state agencies on issues related to child support enforcement.
- Negotiated payment arrangements with non-custodial parents to ensure timely payments.
- Informed victims about legal processes and timelines,
Payment Services Representative/ Collections
Safeway Inc,/ Albertson's Inc.
2009.02 - 2015.02
- Intake call from internal and external customers, while adhering to an established call flow.
- Provide POS payment acceptance and support to customers as stores to resolve transactions and disputes.
- Utilize debt collections strategy's in attempt to collect payments per FDCPA.
Collection Customer Service Representative
Hyundai Motor Finance / KFORCE
2005.02 - 2006.03
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
Directory Assistance Operator
AT&T / Pacific Bell - Culver City, CA
1995.11 - 2004.02
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Maintained high-quality performance through adherence to company guidelines and standards.
- Managed challenging situations professionally and calmly, diffusing any issues that arose during calls.
- Provided excellent service, promptly connecting callers to requested numbers or businesses.
- Demonstrated adaptability by quickly adjusting to new software systems or procedural changes within the company.
- Accessed number directories to provide relevant information to callers.
Education
Associate of Applied Science - Paralegal Studies
Brown Mackie College
Phoenix, AZ10.2011
Skills
- Customer service focus
- Strong Organization
- Operational Efficiency
- Compliance Management
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Data Entry
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Microsoft 365
- End User Acceptance Tester
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
DevOps
Timeline
Division of Child Support Services Officer II CSR
State Of Arizona Department Of Administration
2015.02 - 2024.05
Payment Services Representative/ Collections
Safeway Inc,/ Albertson's Inc.
2009.02 - 2015.02
Collection Customer Service Representative
Hyundai Motor Finance / KFORCE
2005.02 - 2006.03
Directory Assistance Operator
AT&T / Pacific Bell - Culver City, CA
1995.11 - 2004.02
Associate of Applied Science - Paralegal Studies
Brown Mackie College
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