Kathy Yarbrough
Clarksville,TN
Summary
Motivated fleet management professional with more than eight (13) years' experience providing client support and driver management to grow fleets past exceptions. Proven strategic thinker with open and clear communicating skills at all levels with demonstrated disciplined execution of merging clients to create more grow and revenue potential and maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
CSR II – Van/Flatbed Division
Western Express, Inc
07.2019 - Current
- Manage high customer load volumes, maintaining professional demeanor and effectively create relationships in fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and growing business.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status, making 30 outbound calls to clients daily.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and on time delivery for hot loads.
- Create drop and hook lanes with customers for efficiency and lower impact on short handed docks.
- Work with internal rating /General management department to ensure rates to increase volumes with current clients.
Fleet/Driver Manager - Dedicated Accounts
Truline Corporation
02.2014 - 05.2019
- Mentor 46 drivers and encouraged them to effectively manage their time, result in overall mileage performance, while supporting clients peak seasons
- Secured optimal employee performance by managing reward and disciplinary programs
- Proactively identified and solved complex problems for drivers and customers
- Negotiate drop and hook contracts with customers to minimize costs to company and customers, while cutting down on driver HOS, and getting more loads
- Monitoring of vehicles to ensure operational, state and federal compliance, identified issues with trucks and trailers
- Communicate maintenance requests with shop department for fleet top performance
- Analyze and prepare weekly payroll, including auditing of miles, adding per-dims, and miscellaneous pays
- Support senior leadership during executive decision-making processes analyzing data for route efficiency, supervise weekend support to maintain high level of service.
Dispatcher/Field Supervisor/Accounting Supervisor/Service Writer
Commodity Truck Acquisition, LLC /Dispatch Trans
09.2010 - 09.2013
- Repeatedly promoted during 3-year tenure with Dispatch Transportation, currently responsible for coordinating all office functions and supervising team of 105 drivers and over 100 power units
- Negotiating rates with pit owners and contractors to minimize costs to company and customers
- Contribute to repeat and referral business by using strong customer support and problem solving skills
- Reduce time and costs and increasing monthly cash flow by implementing new billing procedures
- Issued unconditional/conditional progress/final releases to contractors
- Handled payroll function including payroll tax filing, employee time tracking, and set up of benefit deductions, administered employee benefit plans, section 125 and meetings pop plans, including coordinating and conducting benefit enrollment.
Education
Associate of Applied Science - Human Resources Management
UNLV
Las Vegas, NV06.1998
High School Diploma -
Northwest High School
Clarksville, TN05.1984
Skills
- TMW Software/ PeopleNet GPS/Tracking system
- Customer Service/ Planning
- Critical Thinking
- Teamwork/ Building effective relationships
- Complaint Handling / Problem solving abilities
- Customer Focus
- Call center experience
- Data Entry
Timeline
CSR II – Van/Flatbed Division
Western Express, Inc
07.2019 - Current
Fleet/Driver Manager - Dedicated Accounts
Truline Corporation
02.2014 - 05.2019
Dispatcher/Field Supervisor/Accounting Supervisor/Service Writer
Commodity Truck Acquisition, LLC /Dispatch Trans
09.2010 - 09.2013
Associate of Applied Science - Human Resources Management
UNLV
High School Diploma -
Northwest High School