Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Work Availability
Interests
Timeline
William Weiss

William Weiss

18896 Helios Circle, Land O' Lakes, FL. 34638,USA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Operations Specialist with extensive experience at Quality Carriers, excelling in logistics and freight management. Proven ability to leverage TMW and EFS software, resulting in enhanced operational efficiency and improved on-time delivery rates. Strong multitasking and problem-solving skills contribute to effective fleet management and high levels of customer satisfaction. Aiming to drive further innovations in logistics operations.

Overview

25
25
years of professional experience
1
1
Certificate

Work History

Operations Specialist II, Extended Services

Quality Carriers
Tampa, Florida
07.2022 - Current
  • Company Overview: The nations # 1 tank trucking company
  • An extended service operations specialist is responsible of assisting in after-hours operations support for company drivers, affiliate drivers, independent contractors, terminal personnel, and customers
  • Provide customer service to all internal and external customers
  • Provide operational support to the driver when their dispatched load needs changed or updated in our transportation management system (TMW)
  • Provide assistance in tracking of loads for customers or any internal department to help keep the driver on schedule to make an on time delivery
  • Provide solutions to any fuel card issues
  • Adding a newly acquired fuel card for a driver
  • Adding an override if obtaining fuel at a facility that is out of network
  • Issuing EFS checks for fuel if the driver left his card at home or if he lost it
  • Placing a fuel card on hold if it was lost or stolen
  • Provide hotel accommodations if a driver is broke down and his truck will be in a shop for repair, if a driver is going to be out overnight and his in a day cab, or if a driver runs out of hours while on the road
  • Responsible for paying any repair invoices from having tractor repairs, tanker trailer repairs, having tanks washed, for fuel, and driver advances
  • Providing notification of late pick up or deliveries to all internal and external customers
  • Coordinate road service for tractor/trailer repairs and tows
  • If the trailer can be towed to the same facility as the tractor
  • Assist the driver with his/her understanding hours of service
  • Support the driver with doing updates to their logs
  • Aid in any questions they have regarding hours of service or the ELD system
  • Having a complete understanding of the operations, systems and procedures
  • Manage the ticketing system too properly to track, report, document issues
  • Provide any necessary information to drivers for their load when needed by the form of email, fax, verbally, ELD, or phone
  • Identify available truck capacity and match with available loads
  • Utilize company pool trailers when needed
  • Update load information when needed
  • Updating our department web page with new or updated information to assist with known issues to provide guidance to the team, if faced with the issue
  • Assist in training newly hired team members
  • Aid drivers in border crossing
  • By helping provide information to the broker for the driver to be cleared to cross
  • Help drivers when their load has dropped below delivery temperature and provide a tank wash that will be able to steam the product back up to make delivery
  • Assisting with car rentals or flights when necessary
  • Travel when possible weather could affect our ability to provide service to our driver fleet
  • Match independent contractors to loads that are requested during afterhours
  • Provide information to our intermodal drivers moving containers from the rail yards
  • Knowing the priors for a trailer, the type of wash that will be required, and where the tank can be washed
  • The nations # 1 tank trucking company

Fleet Manager

Hogan Transportation
Zanesville, OH
09.2021 - 05.2022
  • Manage a fleet of 25-30 dedicated drivers’ activities to make sure they were performing to Hogan’s policies and the customer’s needs for the Dollar General dedicated account
  • Identify driver performance issues and address them by coaching, discipline, or termination
  • Conduct 30 and 60 day performance reviews
  • Coach driver’s on the importance of customer satisfaction
  • Reinforce company policies, procedures, and safety
  • Communicate and coordinate to schedule delivery of product
  • Verify daily run schedules with the appointed driver
  • Advise the drivers on variables that could affect their routes such as construction, accidents, and weather to keep them on schedule for their route deliveries
  • Advise customers on when drivers will be making delivery, or, if the driver will be delayed for delivery and reschedule appointment times if needed
  • Manage the assigned fleet of tractors
  • Including shop maintenance repairs and breakdowns
  • Ensuring that drivers are complying with federal, state, local laws
  • Interact with drivers on a daily basis about any questions they may have
  • Track drivers to make sure deliveries are being made
  • Assign and confirm loads with drivers
  • Assist in communication with DG stores to let them know when deliveries will be made
  • Record deliveries, late deliveries, and sweeps of empty roll containers
  • Direct drivers when their tractor or trailer lift gate breaks down
  • Schedule driver vacations, home time, and days out overnight
  • Schedule DOT physicals and random drug testing per the company records
  • Schedule tractor PM's and tractor repairs with shop personnel
  • Based on when they driver will be off duty, on a HOS reset, or vacation
  • Submitting driver reimbursements
  • Performing tractor inspections when drivers were onsite to turn in / collect paperwork
  • Driver 30-day / 60-day reviews
  • Prepare a plan sheet for the load planner of the number of drivers that would be available to run loads for the following day and when they would be returning from their current run
  • Review Lytx camera events with drivers
  • Assist the drivers with hours of service, their logs, recap hours, and splits
  • Make recommendations based on the remaining hours of their cycle clock
  • Communication with other fleet managers and assist if you had a driver that could cover a load for them
  • Managed drivers that ran both dry and fresh loads for the Dollar General dedicated account
  • Schedule hotel reservations for drivers when needed
  • Dispatch drivers on loads for the following day and confirm that they had received it and confirmed it using their ELD
  • Close loads for drivers
  • Assist with driver fuel cards issues using the EFS program
  • Tractor assignments for drivers that had a tractor in the shop, moving to a new tractor, or newly hired drivers

Operations Supervisor / Dispatcher

Central Transport
Columbus, OH
08.2014 - 03.2020
  • Held the position of inbound and outbound operations supervisor before moving to the dispatcher position for 2 years
  • Making sure all inbound freight is worked in the order of arrival, and city freight needed for the business day
  • Re-routing any freight that may need special needs or equipment
  • Having all city freight loaded by cut times
  • Making sure all swap drivers have trailers loaded to deliver or empty trailers to take to a customer's facility to pick-up freight
  • Make sure we are getting outbound freight prepared to be delivered during the evenings
  • Routing unmarked freight
  • Supervise 40-50 drivers and 10-15 dock workers at any time while working with corporate management and the terminal Manager
  • Enforcing company policies and procedures
  • Holding production and goal meetings
  • Producing daily reports
  • Communication with customers to get freight delivered/picked-up to meet their deadlines
  • Make sure drivers are equipped with all necessary DOT licensed documentation
  • Communicating with drivers throughout the day to ensure they return to the terminal by the daily goal
  • Making sure all freight within a 15-mile radius was picked up daily
  • All overnight freight was picked up and loaded up to go out the same day
  • Generate reports to communicate with corporate office of daily operations
  • Scheduling vacation time off and volunteer weekend work

Supervisor

Ohio CAT
Columbus, OH
01.2004 - 08.2014
  • Oversee the daily operations at the distribution center
  • Inventory control
  • Shipping/Receiving
  • Planning and coordinating freight shipments for our store's customers
  • Handling our government account
  • Processing surplus returns
  • Bar coding all new CCE equipment
  • Daily cycle counts
  • Employee training and safety meetings
  • Performance reviews

Parts Warehouseman

Ohio CAT
08.2001 - 01.2004
  • Certified forklift operator
  • Unload nightly freight
  • Sort and fill all customer and shop orders
  • Inventory cycle counts
  • Assist customers
  • Put away stock inventory
  • Clean
  • Write-Up returns

Warehouse Worker

Ohio Rural Electric CO-OP
09.1999 - 08.2001
  • Certified forklift operator
  • Pick orders
  • Load outbound freight
  • Cleaning
  • Unload inbound freight
  • Restock inventory shelves

Education

High school diploma -

Willard High School, Willard, OH
06.1989

Skills

  • AS 400
  • Certified forklift trainer
  • Microsoft Word
  • Microsoft Excel
  • Skilled in Multi-Tasking
  • Troubleshooting
  • Problem solving
  • Logistics and Freight Management
  • Loading Operations
  • Inventory control
  • Logistics
  • Shipping & Receiving
  • Forklift
  • Warehouse Operations Expertise
  • Leadership
  • Supervising experience
  • Team management
  • Computer literacy
  • RF Scanner
  • Warehouse Management System (TMW)
  • Quality control
  • Documentation review
  • Microsoft Office
  • Transportation Management
  • Communication skills
  • Dispatching
  • Transportation management systems
  • Fleet management
  • Computer skills
  • EFS: fuel card software
  • Isaac: ELD program
  • Samsara: tracking equipment software
  • Amtrav: flight and rental car program
  • CLC: hotel reservation

Certification

  • Driver's License
  • Forklift Certification

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureHealthcare benefitsWork from home optionPaid sick leavePaid time off401k matchStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Woodworking

Family

Motorcycle Riding

Watching Sports

Timeline

Operations Specialist II, Extended Services - Quality Carriers
07.2022 - Current
Fleet Manager - Hogan Transportation
09.2021 - 05.2022
Operations Supervisor / Dispatcher - Central Transport
08.2014 - 03.2020
Supervisor - Ohio CAT
01.2004 - 08.2014
Parts Warehouseman - Ohio CAT
08.2001 - 01.2004
Warehouse Worker - Ohio Rural Electric CO-OP
09.1999 - 08.2001
Willard High School - High school diploma,

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William Weiss