DeShanna Hayden

Capitalize on the opportunity to direct all forward-thinking change initiatives, including reviewing and approving changes at various stages in the Change Life Cycle to align with key project-specific objectives.

• Responsible for Change Management operations firm-wide, which includes compliance and governance of all change requests (10+ per month) across all environments.
• Maintain, audit and continually improve change management processes to assure coordinated multi-service provider change management processes including: Create and process Request for Change (RFC), Assess and evaluate changes, Coordinate change with stakeholders, test change prior to release, authorize and schedule change implementation, implement change and review and close change record.
• Document practices and procedures that led to project successes, and make recommendations for applying them to similar future projects and maintain same in Microsoft SharePoint/ Confluence.
• Develop Standard Operating Procedures and Policies for implementing changes, including risk analysis, communication plans, Quality management plans, milestones and roll back plans with project timeline. Prepare project status reports by collecting, analyzing and summarizing information and trends using Horizon, BMC Remedy and Kanban dashboards.
• Apply structured methodology to lead change programs, including defining and measuring success metrics, defining how quality is measured, tolerances required of change deliverables, how compliance is measured processes for addressing those instances whenever quality measures are out of tolerance or compliance and monitoring change progress.

Directed all IT management, planning, architecture and design, engineering, deployment, operations, and maintenance of enterprise-wide solutions delivery and the product portfolio to align with project objectives. Coordinated and facilitated upcoming application / infrastructure outages and software code installations to internal and external customers and application teams in the Customer Integrated Environment (CIE).

• Managed (20+) release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
• Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones.
• Negotiated and managed project budgets to meet goals.
• Identified risks and dependencies early process, enabling proactive mitigation strategies to protect project timelines.
• Led cross-functional teams to successfully complete IT projects.
• Developed and introduced IT strategies to improve operational efficiency.
• Identified and implemented cost-saving measures in IT projects.
• Communicated project updates to stakeholders at all levels.

Led targeted planning, scheduling, and execution of all stages of enterprise software, hardware, and system implementations, including assessing business implications for each project phase to exceed expectations. Prepared daily project status updates on program changes and task requirements for senior management review. Prepared detailed work breakdown structures and managed influential multi-project weekly sprints.

• Coached (5+) teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Worked to provide continuous improvement for product development lifecycle.
• Generated reports for IT project progress and performance.
• Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.
• Applied agile methodology to shorten cycle time and achieve target margins.
• Conducted quality assurance to verify accuracy of data used in IT projects.
• Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.

Excelled in managing high-value application development projects by defining and using all Software Configuration Management policies. Enforced policies and plans across application development teams. Collaborated with application development team, including organizing approved changes (identified in CRs) into complex work packages that corresponded to critical software releases using ServiceNow.

• Collaborated with cross-functional teams to ensure timely and successful product releases, aligning with business goals.
• Managed various (20+) IT projects to meet deadlines and customer requirements.
• Communicated project updates to stakeholders at all levels.
• Optimized build environments by implementing containerization solutions, reducing infrastructure costs and improving scalability.
• Worked directly with IT Management to align ServiceNow with IT organization's strategy, improving overall efficiency and effectiveness.
• Prepared executive-level reports to keep Boeing executives and senior IT managers informed of major activities impacting enterprise, ensuring transparency and alignment.
• Achieved in-line promotion within two years of joining The Boeing Company's Change & Release Management team for consistently exceeding performance expectations.
• Successfully coordinated and facilitated major data center release activities, ensuring compliance with Boeing standards and minimal disruption to operations.
• Organized free event for teenagers, promoting community engagement and supporting youth development.