Accomplished Vocational Training Instructor at Region 8 Mental Health Center, adept in creative problem-solving and cross-cultural communication. Leveraged facilitation techniques to enhance interactive learning, significantly improving client satisfaction and performance. Expert in quality controls and public speaking, consistently delivering results beyond employer expectations. Passionate Trainer with extensive knowledge of Type training and proven success working with Type clients. Devoted to long-lasting and comprehensive results for every client. Trained in Area of expertise and Software use.
Hi, I’m
DeShanna Smith
Bogue Chitto,MS
Summary
Overview
25
years of professional experience
Work History
Region 8 Mental Health Center
Vocational Training Instructor of IDDS/Secretary
2020.02 - Current (4 years & 7 months)
Job overview
- Data entry, Payroll preparation, Customer Time Preparation, Answering Phone Call's, Transportation of Clients, Electronic Charting of Consumers, Correspondence with Consumers Family Members, Ordering Supplies, Purchasing Orders, Van Log and Maintenance Paperwork, Dessicare Packaging, Supportive Employment Work and Charting
Lincoln Residential Center
Client Service Representative
2019.05 - 2020.01 (8 months)
Job overview
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Walmart Distribution
Data Entry Clerk
2019.01 - 2019.08 (7 months)
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
De’s Salon
Owner/Operator of a Hair Salon
2000.01 - 2018.08 (18 years & 7 months)
Job overview
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Education
Copiah-Lincoln Community College Wesson, MS
Cosmetology from Cosmetology Education
01.2000
University Overview
Copiah-Lincoln Community College Wesson, MS
Associate Degree In Computer Networking from Computer And Information Systems Security
05.1996
University Overview
West Lincoln High School Brookhaven, MS
General High School Education from General Education
05.1994
University Overview
Skills
- Facilitation Techniques
- Interactive Learning
- Training delivery
- Cross-cultural communication
- Performance Improvement
- Quality controls
- Creative Problem-Solving
- Public Speaking
- First Aid
Timeline
Vocational Training Instructor of IDDS/Secretary
Region 8 Mental Health Center
2020.02 - Current (4 years & 7 months)
Client Service Representative
Lincoln Residential Center
2019.05 - 2020.01 (8 months)
Data Entry Clerk
Walmart Distribution
2019.01 - 2019.08 (7 months)
Owner/Operator of a Hair Salon
De’s Salon
2000.01 - 2018.08 (18 years & 7 months)
Copiah-Lincoln Community College
Cosmetology from Cosmetology Education
Copiah-Lincoln Community College
Associate Degree In Computer Networking from Computer And Information Systems Security
West Lincoln High School
General High School Education from General Education
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