Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

DESHANTE RICHARDSON

Elizabeth,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
years of professional experience

Work History

IKEA
Elizabeth, NJ

Customer Service Cashier
12.2021 - Current

Job overview

  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Vector Group
Elizabeth, NJ

Sales Representative
06.2022 - 08.2022

Job overview

  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Developed and delivered engaging sales presentations to convey product benefits.

Amazon
Avenel, NJ

Team Member
08.2019 - 10.2021

Job overview

  • Sorted boxes to their correct stations, put packages in carry bags before the drivers came to pick up their load, lifted boxes to put them in their corrects places.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.

City Of Elizabeth Nj - City Hall
Elizabeth, NJ

Camp Counselor
05.2019 - 09.2019

Job overview

  • Worked with children of varying age, interest, skill and developmental levels.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.

Home Depot
Linden, NJ

Customer Service Representative
05.2020 - 08.2020

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Banana Republic
Elizabeth, NJ

Brand representative
08.2017 - 01.2018

Job overview

  • Communicated product value, quality and style to educate and entice potential customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Provided customer service using extensive knowledge of merchandise.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Completed floorsets, filled floor and rang up customers.

Abercrombie & Fitch
Elizabeth, NJ

Stock Associate/ Brand representative
03.2017 - 08.2017

Job overview

  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Showed understanding of customer's personal style and preferences when offering product advice.

Education

Admiral William F. Halsey Academy

High School Diploma

York College of Pennsylvania
York, PA

No Degree from Entrepreneurship And Innovation

University Overview

  • U.N.I.T.Y. Member

Skills

  • Order and Refund Processing
  • Upselling Products and Services
  • Needs Assessment
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Understanding Customer Needs

Timeline

Sales Representative

Vector Group
06.2022 - 08.2022

Customer Service Cashier

IKEA
12.2021 - Current

Customer Service Representative

Home Depot
05.2020 - 08.2020

Team Member

Amazon
08.2019 - 10.2021

Camp Counselor

City Of Elizabeth Nj - City Hall
05.2019 - 09.2019

Brand representative

Banana Republic
08.2017 - 01.2018

Stock Associate/ Brand representative

Abercrombie & Fitch
03.2017 - 08.2017

Admiral William F. Halsey Academy

High School Diploma

York College of Pennsylvania

No Degree from Entrepreneurship And Innovation

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DESHANTE RICHARDSON