Jabbari Anthony
Houston,TX
Summary
Experienced in inventory management and stock replenishment, demonstrating a strong ability to maintain organized merchandise displays and ensure product availability. Proficient in cash handling and payment processing, consistently adhering to financial accountability protocols. Collaborated effectively with team members to uphold safety standards and enhance customer service experiences. Trained new staff on operational procedures, contributing to improved team efficiency and performance.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Family Dollar
Houston, Tx
05.2024 - 02.2025
- Assisted customers with inquiries and transactions, ensuring a smooth and efficient checkout experience.
- Maintained organized cash register area to facilitate prompt service and reduce customer wait times.
- Processed cash and electronic payments accurately, contributing to daily financial accountability.
- Stocked and replenished merchandise on shelves, ensuring product availability and presentation met company standards.
- Collaborated with team members to ensure a clean and welcoming store environment for customers.
- Followed safety and operational protocols to maintain a secure and efficient working environment.
- Trained new cashiers on register operations and customer service techniques, enhancing team performance.
- Monitored inventory levels and reported discrepancies, supporting inventory management and loss prevention efforts.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Skills
- Inventory management
- Cash handling
- Point-of-sale systems
- Customer service
- Payment processing
- Stock replenishment
- Team collaboration
- Safety protocols
- Complaint resolution
- Training and mentoring
- Financial reconciliation
- Loss prevention
- Product knowledge
- Cleaning and sanitation
- Merchandising standards
- Checkout operations
- Order fulfillment
- Returns processing
- Customer inquiries
- Price verification
- Store policies
- Time management
- Financial overage analysis
- Product merchandising
- Cash register operation
- Cross-selling
- Cash handling expertise
- Calm demeanor
- Refund handling
- Customer focus
- Cash management
- Payment collection
- Reliability and punctuality
- Phone etiquette
- Order coordination
- Financial shortage analysis
- Point-of-sale system
- Product recommendations
- Up-selling techniques
- POS system operation
- Positive and professional
- Patience and composure
- Conflict resolution
- Drawer management
- Guest services
- Stress management
- Lot maintenance
- Basic math
- Quality assurance
- Issue escalation
- Attention to detail
- Data entry proficiency
- Merchandise restocking
- Strong numeracy
- Check processing
- Customer complaint resolution
- Plan-o-gram implementation
- Cultural awareness
- Customer relationship management (CRM)
- Account management
- Retail merchandising
- Customer satisfaction
- Multitasking and organization
- Adaptability and flexibility
- Telephone management
- Problem-solving abilities
- Basic mathematics
- Coin and currency counting
- Cleanliness
- Basic accounting
- Problem-solving
- Interpersonal skills
- Cleaning and sanitizing
- Multitasking capacity
- Return and exchange processing
- Call response and transfer
- Customer seating
- Order taking
- Manual dexterity
- Product Availability Checking
Timeline
Customer Service Cashier - Family Dollar
05.2024 - 02.2025
North Forest High School - ,