Desharia Flowers
Cypress,TX
Summary
Professional in brand representation with strong focus on driving awareness and engagement. Experienced in building relationships, promoting products, and executing marketing strategies. Known for collaborating effectively with teams and adapting to changing needs, ensuring goals are consistently met. Skilled in communication, and public speaking. Reliable and results-driven with passion for delivering impactful outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Sourced Craft Cocktails
02.2021 - Current
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Customer Service Representative
POWER FINANCE TEXAS
07.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Took payments and handled sensitive information
Survey Interviewer
DSS Research
10.2019 - 03.2020
- Used specified forms to compile, record and code results or data from interviews and surveys
- Elicited comments from individuals surveyed and accurately recorded comments
- Explained survey objectives and procedures to interviewees
- Followed scripted questionnaires verbatim to collect research data
Crew Member
Target
07.2017 - 09.2019
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked well with teammates and accepted coaching from management team
- Accurately operated cash register to process customer payments
- Kept drawer balanced by accurately processing cash, credit and debit payments
Shipping Clerk
Mouser Electronics Inc.
03.2016 - 04.2017
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Verified orders by comparing names and quantity of items packaged with shipping documents
Education
Associate's degree - Medical Billing And Coding
Everest College
Dallas, TX08.2014
High School Diploma -
National Private School Authority
Dallas, TX11.2010
Skills
- Organizational skills
- Valid Driver's License
- TX Life and Health License
- Contactless Deliveries
- Dependability and Honesty
- Verbal and Written Communication
- Customer Service
- Inventory and Stocking
- Efficiency and Time Management
- Administrative experience
- Research
- Clerical experience
- Driving
- Delivery driver experience
- Data entry
Certification
Driver's License
TX Life Accident Health and HMO License
Timeline
Customer Service Representative
POWER FINANCE TEXAS
07.2022 - 11.2022
Brand Ambassador
Sourced Craft Cocktails
02.2021 - Current
Survey Interviewer
DSS Research
10.2019 - 03.2020
Crew Member
Target
07.2017 - 09.2019
Shipping Clerk
Mouser Electronics Inc.
03.2016 - 04.2017
High School Diploma -
National Private School Authority
Associate's degree - Medical Billing And Coding
Everest College
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