Deshaun Ross

• Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
• Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
• Built strong relationships with suppliers, negotiating favorable pricing terms that increased profit margins without sacrificing quality.
• Managed inventory levels effectively, ensuring products were always available for purchase and minimizing out-of-stock situations.
• Optimized product listings with keyword-rich titles and descriptions, improving search visibility and driving more traffic to the online store.
• Collaborated with other online sellers to share best practices, learn from their experiences, and form mutually beneficial partnerships.
• Handled customer issues professionally and courteously, resolving disputes fairly to protect both the business''s reputation and the buyer''s satisfaction.

Emphasized safety and quality in all operational processes.

Conducted maintenance according to established manuals, both scheduled and unscheduled.

Supported fellow technicians, optimizing workflow efficiency.

Performed wheel teardown and rebuild within strict timelines.

Proficiently utilized SAP, Maximo, and other software tools for management tasks.

Functioned effectively under pressure while addressing challenges.

Partnered with lead and supervisor to drive customer satisfaction initiatives.

Facilitated training for new technicians, ensuring readiness and compliance with safety standards.

Performed maintenance tasks according to aircraft manuals, executing one hundred-hour inspections.

Supported unscheduled maintenance and processed engineering orders across multiple aircraft types.

Conducted flight tests on Boeing-777; managed maintenance for MD-87/MD-83 fire bombers.

Carried out comprehensive maintenance on Boeing-737 and Airbus A321 to ensure compliance.

Worked with fuel cells while inspecting leading edges, flaps, spoilers, landing gear, rudders, and hydraulic systems.

Conducted avionics system checks collaboratively with leads and supervisors.

Facilitated engine runs to confirm operational integrity of engines.

Executed aircraft jacking techniques alongside weighing, fueling, and defueling procedures.

Conducted daily feeding of animals to support health and wellness.

Interacted with customers to ensure needs were met.

Executed cleaning tasks to maintain high sanitation standards.

• Trained employees in time management and effective job completion methods.
• Monitored team members to ensure work quality and resolve issues.
• Assigned skills-based tasks after discussing daily work requirements with crew.
• Maintained effective communication with management, team members, and customers.
• Collaborated with other Crew Leads to enhance best practices and drive improvements.
• Mediated crew member disputes by addressing problems promptly.
• Instructed crew on safe work practices to minimize injuries.
• Delegated tasks based on individual strengths to optimize team performance.

Repaired roller blades to maintain optimal performance for users.

Assisted customers to enhance overall experience during visits.

Provided support to skaters in distress, ensuring prompt resolution of injuries.

Deescalated conflicts effectively to promote a safe environment.

Ensured customer satisfaction through attentive service and engagement.