Deshaun Turnbull
National Grid
Brooklyn,NY
Summary
Dedicated Customer Service Professional with a strong foundation in client interaction and problem resolution. Improved customer satisfaction through effective communication and efficient service delivery. Focused on teamwork, adaptability, and maintaining positive client relationships.
14
years of professional experience
Work History
Meter Service Representative
4 Months- Performed field checks for leaks, tampering and irregular usage while following strict safety procedures and regulatory standards
- Recorded and updated meter data to ensure accuracy and compliance using handheld systems
- Performed field checks for leaks, tampering, and irregular usage, ensuring adherence to safety procedures and regulatory standards
- Provided customer support in the field and communicated issues to dispatch for prompt resolution
- Coordinated with field teams to facilitate timely service installations and repairs.
Epic Training Registrar and Customer Service Rep.
10 Months- Assisted providers in enrolling for educational classes
- Responded to customer inquiries about products and class availability, enhancing customer experience and satisfaction.
- Support customers by maintaining up-to-date records, files, and documentation related to inquiries, training updates, and admissions
- Supported customers by maintaining accurate records and documentation for inquiries, training updates, and admissions.
Assembly Line Worker
9 Months- Performed assembly line tasks according to supervisor instructions
- Ensured that products are assembled correctly and meet quality standards
- Performed quality checks on products before they are sent to the next stage of production
- Met production targets and deadlines
- Maintained cleanliness and organization of assembly line to ensure smooth operations
- Ensured organized assembly line environment
- Reported any issues or problems with the assembly line to the supervisor
- Continuously improved skills and knowledge of assembly line processes
- Collaborated with team members to streamline production processes and reduce downtime.
- Operated assembly line machinery to ensure consistent product quality.
- Trained new employees on safety protocols and operational procedures effectively.
- Implemented process improvements that enhanced workflow efficiency across the assembly line.
- Maintained accurate records of production output and material usage for inventory control.
Mail Processing Clerk
5 Months- Maintained inventory and prepared incoming shipments for timely distribution
- Learned extensive, complex mail sorting processes
- Acquired knowledge of advanced mail sorting procedures
- Assisted in unloading trucks after completion of delivery
- Assisted in unloading trucks to facilitate efficient mail distribution
Neighbor Solution Expert
1 Year 1 Month- Facilitated setup of video doorbells, security cameras, alarm systems, and smart devices to enhance customer security and convenience
- Managed inbound customer inquiries regarding billing, sales, and troubleshooting to ensure prompt resolution and satisfaction
- Complied with remote work procedures
- Followed company work-from-home policy
Collections Representative
2 Years- Facilitated inbound and outbound calls to manage customer accounts
- Resolved caller inquiries to ensure customer satisfaction
- Processed customer payments and negotiated payment plans
- Completed detailed notes of all calls
Support Analyst I
2 Years 9 Months- Supported approximately 2400 Sonic locations by resolving technical issues and ensuring seamless operations
- Used tools such as Bomgar, MySQL, Windows 7, Thunderbird and Pidgin
- Configured IP addresses for new/replacement equipment
- Documented each call with detailed case stamps to maintain accurate records for follow-up and analysis
- Worked the backlog and followed up with existing cases
- Worked alongside a team of 15 individuals to enhance productivity and support tasks
Technical Support/Dispatch
4 Years 10 Months- Delivered level one troubleshooting for technicians resolving cable, internet, or phone service issues
- Provided level one troubleshooting for technicians experiencing issues with cable, internet or phone service
- Coordinated appointment scheduling by setting up, canceling, and rescheduling appointments for customers.
- Provided customers with information about upgrading and improving services
- Documented account details for effective follow-up and resolution tracking
- Provided assistance to numerous customers through daily calls
Education
Bachelor of Business Administration - Business Administration – Information Systems
Skills
Customer assistance
Client relations
Database management
Task organization
Technical support
Client relationship management
Timeline
Meter Service Representative
National Grid
04.2026 - Current
Epic Training Registrar and Customer Service Rep.
Northwell Flexstaff
06.2025 - 04.2026
Assembly Line Worker
Ford Motor Company
03.2024 - 12.2024
Mail Processing Clerk
United States Postal Service
10.2023 - 03.2024
Neighbor Solution Expert
Amazon Ring
09.2022 - 10.2023
Collections Representative
Citibank Citi
05.2020 - 05.2022
Support Analyst I
Oracle
05.2017 - 02.2020
Technical Support/Dispatch
Cablevision
03.2012 - 01.2017
Berkeley College
Bachelor of Business Administration from Business Administration – Information Systems