DESHAUN WALLACE
HOUSTON
Summary
Dynamic retail management professional with over 7 years of experience leading high-performing teams and optimizing operations in fast-paced environments. Expertise in team leadership, customer service, and retail management has consistently driven productivity enhancements and elevated customer satisfaction levels. Proven ability to leverage business management skills to foster collaborative team dynamics while guiding clients through exceptional outdoor experiences. Committed to adaptability, collaboration, and effective problem-solving, ensuring alignment with organizational goals and safety protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BOSS FULFILLMENT OUTFITTER
Bass Pro Shop
10.2024 - 12.2024
- Fulfilled customer orders efficiently, ensuring timely shipment and accuracy.
- Handled merchandise inspection and sorting, enhancing inventory management.
- Collaborated with team to streamline packing processes, boosting productivity.
- Utilized product knowledge to optimize order picking, improving customer satisfaction.
- Contributed to seamless backroom operations, supporting retail store efficiency.
FRONT END TEAM LEAD
Walmart
08.2022 - 11.2023
- Lead front-end operations, enhancing team efficiency and ensuring compliance with standards.
- Facilitated hiring and training, boosting team competence and motivation.
- Oversaw task delegation, improving process execution and operational efficiency.
- Conducted performance evaluations, fostering a skilled and driven workforce.
- Streamlined front-end operations to enhance customer service efficiency, resulting in noticeably improved transaction times and customer satisfaction.
AUTO CARE CENTER DEPARTMENT MANAGER
Walmart
10.2020 - 08.2022
- Ensured safety compliance and guided technician training, enhancing service quality.
- Led team in resolving customer issues, boosting satisfaction and adherence to policies.
- Assessed customer needs, recommending products to optimize purchasing decisions.
- Implemented rigorous safety protocols, resulting in a significant reduction of workplace incidents and enhanced team confidence.
CUSTOMER SERVICE MANAGER
Walmart
07.2019 - 10.2020
- Enhanced service by analyzing reports, resolving complaints, and optimizing staff schedules.
- Boosted customer satisfaction through trend analysis and proactive issue resolution.
- Coordinated training and scheduling to ensure service compliance and efficiency.
- Resolved complaints, fostering a responsive and problem-solving work culture.
- Improved service levels by identifying trends and implementing effective solutions.
SALES ASSOCIATE
Walmart
07.2017 - 07.2019
- Addressed customer inquiries, ensuring a positive shopping experience and increased satisfaction.
- Maintained accurate pricing and product placement, boosting store efficiency and sales.
- Collaborated with team members across departments, enhancing service delivery and teamwork.
Education
Bachelor of Science - Business Management and Leadership
Bellevue University
Bellevue, Nebraska06.2026
Associate in Arts - Multidisciplinary Studies
Houston Community College
Houston, Texas12.2019
High School Diploma - undefined
Furr High School
Houston, Texas05.2016
Skills
- Cashiering (Expert),
- Customer Service (Expert),
- Microsoft Word (Expert), Microsoft Excel (Beginner), Microsoft PowerPoint (Expert),
- Retail Sales (Expert),
- Marketing (Experienced),
- Social Media (Experienced),
- Team Leadership (Expert),
- Retail Management (Experienced),
- Business Management (Experienced)
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Adaptable and flexible
Certification
- Intro to Office and Administrative Management - Alison - Mar 2025
- People and Business Leadership - Bellevue University - Aug 2020
Timeline
BOSS FULFILLMENT OUTFITTER
Bass Pro Shop
10.2024 - 12.2024
FRONT END TEAM LEAD
Walmart
08.2022 - 11.2023
AUTO CARE CENTER DEPARTMENT MANAGER
Walmart
10.2020 - 08.2022
CUSTOMER SERVICE MANAGER
Walmart
07.2019 - 10.2020
SALES ASSOCIATE
Walmart
07.2017 - 07.2019
Associate in Arts - Multidisciplinary Studies
Houston Community College
High School Diploma - undefined
Furr High School
Bachelor of Science - Business Management and Leadership
Bellevue University
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