DeShaun Willis

Be knowledgeable of all Citizens products and benefits to help educate customers and effectively respond to their questions and/or concerns

Build relationships by getting to know our customers, enabling me to offer personalized advice and refer them to other partners when needed

Follow all financial policies and procedures including proper cash handling, state and local laws and regulations

Take advantage of training and coaching to grow into a Citizens Banker or another exciting role

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints; Scheduling and confirming deliveries; Cash handling and credit processing; Filling out and concluding documentations; Using programs such as Microsoft, excel, lookOut
• Data entry - using the Company's computerized point of sale system and various programs to assist in processing sales orders and customer inquiries

• Greets and receives customers in a welcoming manner
• Multitasking on the sales floor; fitting room; cash register suggestive selling and sharing product knowledge
• Handling incoming garments and making sure the store looks attractive Increasing personal knowledge of products, sales techniques, and promotions through continuous professional training and development.

• Actively engaged in customer interaction
• Leaving a great first and last impression; assisting them in what they are looking for such as size, soft outerwear and comfortable Athletic wear, etc.
• Promoting promotions and great deals; answering any questions in a polite fashion
• Cleaning and maintaining my designated section rather than on the floor or in the fitting room.