Deshauna Barrett
Education/Customer Service
Fort Worth,TX
Summary
I am a candidate with 15 years of experience with different levels of customer service. I possess effective listening, written and oral communication skills. I am also a well-spoken Library Assistant/Media Specialist offering skills in customer assistance helping patrons use library technological services and resources.
Overview
19
19
years of professional experience
Work History
Media Specialist/Library Aide
Crowley ISD
Fort Worth, TX
08.2021 - Current
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Assisted patrons with printing and copying according to personalized requirements.
- Monitored library environments to maintain safe, hazard-free settings.
- Set up computer and digital device access, providing assistance with use and operation.
- Maintained relevant, organized and correctly catalogued library and technology collection based on careful analysis of student needs.
- Led campus in use of instructional technology to engage students in interesting and retentive learning.
- Tracked loans of media equipment and materials.
- Joined forces with teachers and administrators to support curriculum content, learning outcomes and student information needs.
Lease Servicing Representative III
GM Financial
Arlington, TX
02.2007 - 08.2021
- Completed Leadership and Development Program
- Assisted in training multiple new hire classes
- Assisted in conducting multiple levels of hiring process
- Multitask by performing required job duties in addition to those especially assigned to me by management
- Utilize computer, fax machine, dialer and manual phone lines
- Make contact with different agencies our company does business with.
- Contacted customers via mail, telephone and email to find resolutions on 90 days+ past due accounts.
- Handled 80+ outbound and inbound calls daily with goal of collecting owed debt.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Used skip tracing resources to locate debtors and updated information in company system.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used probing techniques to determine debtors' reasons for delinquency.
- Resolved challenging situations with friendly but firm strategies.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Fundraising Chairperson
YLMA PTSA
Fort Worth, TX
08.2015 - 06.2018
- Organized various fundraising activities in line with Texas PTSA bylaws
- Assisted in organizing, and participated in, out of state field trips, school dances, field days, teacher’s appreciation week and several after school programs
- Worked effectively with parents, teachers and students, to encourage widespread participation in school programs and activities.
Education
Diploma - undefined
Dunbar High School
Skills
Time management De-escalation Public speakingundefined
Timeline
Media Specialist/Library Aide
Crowley ISD
08.2021 - Current
Fundraising Chairperson
YLMA PTSA
08.2015 - 06.2018
Lease Servicing Representative III
GM Financial
02.2007 - 08.2021
Diploma - undefined
Dunbar High School
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