SHAWN BROWN
Toronto
Summary
Branch Operations Manager at Primo Brands with expertise in operations management, leadership, and efficiency optimization. Skillfully manages a team, ensuring they have the necessary tools for success, and excels in analyzing P&L reports to enhance financial outcomes. Proven track record in leadership development and project management, consistently seeking ways to reduce costs and improve service delivery.
Overview
10
10
years of professional experience
Work History
Branch Operations Manager
Primo Brands
09.2024 - Current
- Oversee the operations of a team of 45 including; a District Operations Manager, Route Specialists/Supervisors, Drivers, Warehouse Leaders, Warehouse Associates, & Branch Coordinator & 29 Routes.
- Identify areas of opportunities, create action plans & implement steps to see resolution whenever needed. Analyze $20,000,000 P&L & reports along with other metric reports for my branch & always find ways to increase numbers.
- During time as Branch Manager P&L beat plan by almost $1,000,000
- Manage a load of 15,000+ customers served directly from my Branch.
- Manage branch budget & look for ways to reduce bottom line spending & increase overall profitability.
- Create fair, and fun work environment for associates and provide all tools necessary for them to succeed.
- Lead team huddles daily & relay any updates, info or alerts to my drivers.
Branch Operations Manager
Primo Water
10.2023 - 09.2024
- Oversee the operations of a team of 31 route supervisors, drivers, technicians, coffee sales associates & contractors equaling 22 routes. Ensure that the team has all necessary tools to succeed with their daily duties.
- Identify areas of opportunities, create action plans & implement steps to see resolution whenever needed. Analyze $18,000,000 P&L & reports along with other metric reports for my branch & always find ways to increase numbers.
- Manage a load of 15,000+ customers served directly from my Branch.
- Manage branch budget & look for ways to reduce bottom line spending.
- Lead team huddles daily & relay any updates, info or alerts to my drivers.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Route Specialist
Primo Water
06.2023 - 10.2023
- Managed driver's routes ensuring the most optimal & efficient route for the day
- Monitor routes & respond to customer escalations as the come
- Provide team with necessary tools for success
- Empowered drivers with resources and feedback, enhancing team performance and morale
- Optimized driver routes, reducing delays and improving customer satisfaction
DZ Delivery Driver
Primo Water
04.2023 - 06.2023
- Safely operate 10 bay beverage truck
- Perform pre & post trip inspections of vehicle before & after route
- Interact with customers, deliver requested products on time to ensure best possible experience for customers
- Stay in direct contact with customers incase they need additional items added to their deliveries
- Conducted thorough pre & post trip vehicle inspections to maintain safety
- Worked closely with customers to add last-minute requests, boosting service quality
- Optimized route efficiency to expedite delivery and reduce downtime
- Provided exceptional service, ensuring all customer needs were met promptly
Warehouse Supervisor
Article
04.2021 - 04.2023
- While working at Article, I assisted with the complete overhaul of their inventory management strategy
- The goal of this was to counteract with warehouse inventory discrepancies & increase the efficiency of warehouse associates in charge of picking items for our route trucks
- The success of this project allowed my to dive into other projects at this company
- I also managed a team of around 15 associates where I allocated & assigned duties daily
- Analyzed warehouse processes to identify and rectify inventory discrepancies
- Led a team of 15, fostering a collaborative environment to boost productivity
- Pioneered innovative project approaches, setting benchmarks in operational excellence
Customer Account Manager
ComcastNBCUniversal
03.2015 - 02.2018
- Answer calls in a busy call center environment & help troubleshoot customers everyday problems
- Along with Running Interactive Troubleshooting Guides(ITG's) I also proudly had the highest TSR (Transitional Sales Rate) percentage, in other words I had the most upgrades on my team
- Working at comcast I had to keep up with all of my metrics in which every month I was always green along the board
- After a year I was promoted to trainer & a year after that I was promoted to Accounts Manager where I supervised a small team of 8 and assisted with any customer escalations, team member questions, QA/Metrics reviews & any other support my team may have needed
- Elevated team's sales upgrades, leading with the highest TSR; promoted twice in three years
- Managed detailed QA/Metrics reviews to ensure top-tier team performance and compliance
Education
Confined Space -
George Brown College
Toronto, ON02.2025
WHMIS -
George Brown College
Toronto, ON02.2025
Traffic Control Person -
George Brown College
Toronto, ON02.2025
Supervisor Health and Safety Awareness -
George Brown College
Toronto, ON02.2025
Diploma - Civil Engineering Technologist
George Brown College
Toronto, ON03.2021
Skills
- Operations management
- Analytical skills
- Efficiency optimization
- Leadership development
- Project management
- Customer service
- Branch operations management
Timeline
Branch Operations Manager
Primo Brands
09.2024 - Current
Branch Operations Manager
Primo Water
10.2023 - 09.2024
Route Specialist
Primo Water
06.2023 - 10.2023
DZ Delivery Driver
Primo Water
04.2023 - 06.2023
Warehouse Supervisor
Article
04.2021 - 04.2023
Customer Account Manager
ComcastNBCUniversal
03.2015 - 02.2018
WHMIS -
George Brown College
Traffic Control Person -
George Brown College
Supervisor Health and Safety Awareness -
George Brown College
Diploma - Civil Engineering Technologist
George Brown College
Confined Space -
George Brown College
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