DESHAWN KOON
Newark,NJ
Summary
Superior Court Officer with over 20 years of experience overseeing administrative functions and support services for the county executive branch of government. Highly skilled and knowledgeable professional with excellent organizational skills and understanding of business operations. Case and customer service management background, as well as field experience.
Overview
34
34
years of professional experience
Work History
Contractor & Guarantee Services
GAF
Parsippany, New Jersey
05.2019 - 08.2025
- Supported Sales Representatives
- Provided front-line support for the commercial contractor program
- Guaranteed the handling of inbound customer contact channels
- Remotely interacted with business lines to assist with inquiries
- Delivered accurate service information for customers throughout the sales process
- Provided the highest level of satisfaction customer service
- Established work, budgets, and construction timelines to manage and plan projects.
Superior Court Officer
Constable Office of Joseph A. Koon
Newark, New Jersey
12.2008 - 04.2018
- Officer empowered to carry out the business of the county court system by serving warrants of arrest, service of summons, complaints and subpoenas, and enforcing orders of eviction and judgement levies
- Executed and returned writs of possession or restitution (evictions)
- Served civil and criminal summons and subpoenas
- Levied and returned writs of execution (seizing property to satisfy judgments)
- Stored personal property that has been levied
- Conducted constable sales of levied property
Manager of Finance
Constable Office of Joseph A. Koon
Newark, New Jersey
12.1994 - 12.2008
- Responsible for all phases of day-to-day bookkeeping, payment processing and accounts receivable database.
- Processed financial data using QuickBooks
- Communicated payment or collection information to clients
- Coordinated and remitted payments to vendors
- Coordinated daily tasks and worked closely with Constable team
- Monitored emails, phone messages and client calls, Entered notes of client communications in client database
- Communicated regularly with clients regarding procedural and case processing issues
Assistant Office Manager
Constable Office of Joseph A. Koon
Newark, New Jersey
12.1991 - 12.1994
- Planned, scheduled and tracked Constable's calendar
- Identified process improvement opportunities
- Performed project clerical and administrative details to ensure contractual and legal mandates were met
- Maintained contract file and records
- Weekly deposit in business trust account, monthly bank reconciliation
- Maintained financial records of incoming checks for judgements
- Communicated with attorneys concerning their cases (evictions)
- Meet landlords at their properties to evict tenants for non-payment of rent
- Answer status letters to attorneys concerning their cases
- Serve banks and Levied on defendants bank accounts
Education
Bachelor of Science - Business Administration
01.1992
Skills
- Client Relationship Management
- QuickBooks
- Data Entry
- Customer support
- Field supervision
- Membership renewals
- Finance Management
- Civic Duty Professional
- Microsoft Office
- Word
- Excel
- Outlook
- Adobe Acrobat
- Social Media
- Service reporting
- Remote assistance
Timeline
Contractor & Guarantee Services - GAF
05.2019 - 08.2025
Superior Court Officer - Constable Office of Joseph A. Koon
12.2008 - 04.2018
Manager of Finance - Constable Office of Joseph A. Koon
12.1994 - 12.2008
Assistant Office Manager - Constable Office of Joseph A. Koon
12.1991 - 12.1994
Shaw University - Bachelor of Science, Business Administration