DESHAWN MORRIS
Austin,TX
Summary
Dynamic and results-oriented professional with extensive experience in project and program management, possessing a BSBA with a concentration in HR Management and an MBA in IT Management. PMP and Lean Six Sigma certified, with over seven years of proven success in leading large-scale multinational projects with blended remote and onsite teams. A strategic thinker with advanced communication skills, adept at driving continuous improvement and fostering cross-functional and cross-cultural collaboration and seeking to leverage strong interpersonal power skills and a detail-oriented, process-driven approach to contribute to the success of high-impact initiatives in a dynamic and challenging environment.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Project Manager (Pathways)
AMR Support Project & Change
01.2023 - Current
- Coordinated roundtable senior leadership discussions for the Vice President of AppleCare with Senior Area Managers and Business Managers during trip to the Parmer Lane Apple campus Austin in FY24
- Applied Six Sigma DMAIC methodology to identify root causes of inefficiencies in the feedback process, leading to targeted improvements and enhanced operational effectiveness.
- Leveraged data analysis techniques to refine and improve feedback processes, empowering senior leadership with actionable insights to drive initiatives aimed at increasing employee engagement and satisfaction.
- Developed and implemented an analytics dashboard and streamlined process for submitting employee feedback globally, enhancing transparency and accountability in tracking follow-up actions and global initiatives.
- Spearheaded the development of a business integration strategy to seamlessly integrate the analytics dashboard into existing systems, ensuring smooth adoption and usage across the organization.
- Spearheaded the development of a business integration strategy to seamlessly integrate the analytics dashboard into existing systems, ensuring smooth adoption and usage across the organization.
- Designed and delivered comprehensive analyst training programs to equip teams with the necessary skills to effectively utilize the analytics dashboard and interpret data insights.
- Implemented a robust quality control process to increase data integrity and systematically address and document data quality issues, ensuring accuracy and reliability of insights generated from the analytics dashboard.
- Implemented hybrid approach to manage a large-scale complex cross- functional transformational change project, including internal employees and suppliers. Successfully executed deployment of new global procedure localized across multiple languages to enhance customer service and optimize process efficiency.
- Surpassed target by 100% on a significant regional project focused on relocating remote employees to a physical office. Leveraged work management software in developing a project hub, request forms, and a comprehensive analytics dashboard. Automated procedures resulting in a reduction of monthly meetings by 3 hours.
- Leadership role on AppleCare Black@Apple Diversity Network Association collaborating with a team to champion initiatives and events promoting company values of diversity and inclusion, and fostering a positive work environment, resulting in improved employee morale and engagement.
Project Manager
AppleCare Reach
06.2022 - 01.2023
- Reach - Drive Performance Track Project Manager
- Updated roles and responsibilities, and descriptors, for 1000+ Global AppleCare Advisors, Team Managers, Area Managers, and Senior Area Managers
- Managed cross-functional team to update Performance Distribution Report (PDR)
- Streamlined project implementation by effectively coordinating cross-functional teams and resources.
- Established effective communication among team members for enhanced collaboration and successful project completion by leveraging work management software (Wrike)
Team Manger
Apple
05.2015 - 01.2022
- Coached and managed development and performance of teams ranging of 17-23 AHA College Advisors. Multiple top-performing ACEA winning Advisors.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
Senior Technical Advisor
Apple
08.2012 - 05.2015
- Top performing technical advisor consistently ranked in top 10% of Advisors, achieving Customer Satisfaction (CSAT) scores above 90%.
- Mentored junior staff members, fostering a supportive environment for professional growth and development.
- Led post-implementation reviews to identify areas for improvement in future projects, contributing valuable insights for ongoing optimization efforts.
Education
MBA - IT Management
Western Governors University
Salt Lake City, UT05.2024
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05.2018
Skills
- Strategic Mindset
- Situational Adaptability
- Cross-Functional Collaboration
- Implementation and Deployment
- Cross-cultural communication
- Data Analysis
- Root Cause Analysis and Problem-solving
- Optimizes Work Processes
Certification
- PMP - Project Management Professional
- Lean Six Sigma Green Belt
- Generative AI Overview for Project Managers - PMI
- Data Landscape of GenAI - PMI
- Google Project Management Professional Certificate: by Google on Coursera
- Project Management & Other Tools for Career Development Specialization by University of California, Irvine on Coursera
- Advanced Leadership Certification - The National Society of Leadership and Success (NSLS)
Affiliations
- National Society for Leadership and Success (NSLS)
- National Black MBA Association (NBMBAA)
- Society for Human Resource Management (SHRM)
- Project Management Institute (PMI)
- Black@Apple AHA - Tech Lead
- Women in Operations
- Women in AppleCare
- Pride@Apple
- Women@Apple
Quote
“If better is possible, good is not enough.”
Benjamin Franklin
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