Deshawn Richardson
Memphis,TN
Summary
Skilled Customer Returns Processor with Number years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service. Customer Returns Processor with experience working in warehouse distribution centers for Type retailers. Skilled in Software inventory tracking systems. Prioritizes organization, detailed documentation and process efficiency. Driven Technology Specialist with Number years of experience developing and enhancing technology systems. Talented in engineering infrastructures and maintaining network security. Practiced in translating business owners' requests and developing corresponding technology to meet specifications.Tech savvy with over 7+ years of experience working with technology. Very quick learner and loves to lead by example. Team player always looking to help or collaborate on new projects. Fast paced work is the best for me i love to be busy and to have multiple task.
Overview
2
2
years of professional experience
Work History
Return Specialist
Amazon
10.2022 - 07.2023
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in Software inventory tracking system.
- Operated electric pallet jack, forklift and manlift.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Reduced product loss by Number% over Number years by maintaining secure environment and workflows.
HR Assistant
William Sonoma
03.2021 - 09.2021
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
Shift Lead
Panda Express
02.2021 - 08.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Melrose High School
2870 Deadrick Ave05.2022
Skills
- Returns and Refunds
- Recordkeeping Accuracy
- Company Guidelines
- Unloading and Inspections
- Customer Experience
- Reading Comprehension
Timeline
Return Specialist
Amazon
10.2022 - 07.2023
HR Assistant
William Sonoma
03.2021 - 09.2021
Shift Lead
Panda Express
02.2021 - 08.2021
High School Diploma -
Melrose High School