Roselyn Rosas
Fidelitone
12633 W Cherry Hills Dr, El Mirage ,AZ
7
years of professional experience
Dynamic Return Specialist at Fidelitone with expertise in warehouse operations and customer service. Successfully implemented a tracking system that enhanced inventory control and reduced losses. Proven problem-solver with strong multitasking abilities, fostering collaboration across teams to streamline return workflows and improve overall efficiency.
Work History
Return Specialist
2 Years- Directed review of return requests and coordinated processing in line with company policies and procedures.
- Maintained accurate handling of incoming returns while updating records and documentation for inventory control.
- Partnered with cross-functional teams to refine return workflows and strengthen coordination.
- Communicated return policies to customers and contributed to strong customer service outcomes.
- Assessed unloaded, damaged, and returned products and organized stored items for review of physically offloaded merchandise.
- Led training for new employees on return and warehousing procedures and promoted consistent team execution.
- Implemented tracking system for returned merchandise that strengthened inventory control and reduced losses from damaged or missing items.
- Cross-trained to provide backup coverage and assisted organizational leadership.
- Oversaw returns inventory with precise record-keeping and proper disposal or restocking of items.
- Operated electric pallet jack, forklift, and manlift.
- Unloaded, inspected, and stored damaged and returned products.
Retail Sales Associate
5 Years 4 Months- Guided customers through product selection and service questions to improve shopping experience.
- Maintained store cleanliness and organization to support welcoming shopping environment.
- Operated point of sale (POS) systems with accuracy for efficient transaction processing. Reviewing and receiving in all produce and products under daily tasks.
- Partnered with team members to restock merchandise and strengthen inventory flow.
- Contributed to merchandising activities to support attractive product presentation.
- Resolved returns and exchanges professionally while following company policy.
- Provided clear answers about store policies and customer concerns.
- Supported inventory management by processing shipments and restocking merchandise.
- Assisted store leadership with new merchandising strategies to improve product placement.
- Delivered friendly customer service while greeting shoppers and assisting at point of sale.
- Monitored inventory levels to prevent shortages and placed new orders when needed.
- Trained new hires on sales practices and store procedures to improve team readiness.
- Balanced cash register activity accurately and helped protect cash accountability.
- Supported seasonal promotions and sales events through planning and execution assistance.
- Filled staffing needs by volunteering for extra shifts during holidays and peak periods.
- Presented product demonstrations to reinforce features and address concerns.
- Kept updated on store sales, payment procedures, and security requirements.
Order Fulfillment Associate
7 Years 1 Month- Operated warehouse equipment to support accurate order picking and packing.
- Maintained current inventory records in Amazon inventory management systems.
- Collaborated with team members to achieve daily order fulfillment targets.
- Promoted safe work practices and efficient workflow across fulfillment center operations.
- Trained new associates on standard operating procedures and safety requirements.
- Contributed to positive work atmosphere through consistent performance and commitment to team goals.
- Developed strong knowledge of warehouse technology systems for fast inventory access and order processing.
- Applied SOPs to reduce order mix-ups and product damage.
- Accepted extra hours and additional shifts during high-volume periods to meet shipping deadlines.
- Transported merchandise pallets throughout warehouse and hand trucks to relocate heavy boxes.
- Managed merchandise movement using forklift equipment, as well as physically off loading merchandise and loading using safety procedures.
Education
High School Diploma
Skills
Warehouse operations
Microsoft office
Return authorization
Shipping procedures
Shipping and receiving
Product inspection
Customer service
Problem-solving skills
Multitasking Abilities
Product and service sales
Timeline
Return Specialist
Fidelitone
10.2024 - CurrentRead More
Retail Sales Associate
Target
06.2021 - 2024Read More
Order Fulfillment Associate
Amazon
09.2019 - 2021Read More
Dysart High School
High School Diploma
Read More