Deshawn Williams
Kennett,MO
Summary
Dynamic team leader with a proven track record at Walmart, enhancing operational efficiency and customer satisfaction. Excelled in staff supervision and customer relations, boosting team performance through effective training and development. Skilled in money handling and fostering a positive work environment, achieving notable improvements in service quality and team motivation. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Walmart SuperCenter
01.2024 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Oversaw daily operations to maintain store cleanliness and organization.
Front End Coach (Assistant Manager)
Walmart
06.2021 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Team Leader
Wal-Mart Supercenter
04.2018 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
High School Diploma -
Kennett High School
Kennett, MO05.2014
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Staff Training and Development
- Employee Scheduling
- Customer Service
- Team Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Walmart SuperCenter
01.2024 - 07.2024
Front End Coach (Assistant Manager)
Walmart
06.2021 - 01.2024
Team Leader
Wal-Mart Supercenter
04.2018 - 06.2021
High School Diploma -
Kennett High School