DESHAWNA Henry
Abbeville,USA
Summary
Hardworking, highly motivated professional. With over 15 years of clinical experience and 2 years of business aspects. Eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Assistant
Heartland Dental
Youngsville, LA
08.2025 - Current
- Coordinated patient treatment plans to enhance care delivery and improve patient satisfaction.
- Managed insurance verification processes to ensure accurate billing and reduce claim denials
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Developed and maintained relationships with patients to facilitate communication and understanding of treatment options.
- Streamlined appointment scheduling processes, reducing wait times and increasing operational efficiency.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Collaborated with dental professionals to ensure alignment on treatment goals and patient needs.
- Implemented electronic health record systems for accurate documentation and improved patient tracking.
- Monitored patient follow-up schedules, enhancing compliance with treatment recommendations and improving outcomes.
Specialty Healthcare Coordinator
Lafayette Modern Dentistry and Orthodontics
Lafayette, LA
03.2023 - 03.2025
- Conducted patient assessments and developed individualized care plans based on assessment results.
- Performed data entry tasks including entering information into electronic health records.
- Monitored patient progress throughout treatment plan and reported changes as needed.
- Responded quickly to any urgent requests from patients or family members in a timely manner.
- Implemented strategies to improve quality of healthcare services.
- Provided education materials to patients regarding their diagnosis or treatments options.
- Reviewed insurance benefits coverage information with patients prior to scheduled visits.
- Collaborated with multi-disciplinary teams to coordinate services for patients.
- Facilitated communication between providers, nurses, therapists, social workers regarding patient care plans.
- Developed and maintained positive relationships with patients, families, and staff members.
- Assisted in developing policies and procedures for effective healthcare delivery systems.
- Provided emotional support during difficult times by actively listening and offering advice when appropriate.
- Assessed patient's needs and identified resources available to meet those needs.
- Ensured compliance with all local, state, and federal regulations related to healthcare services.
Expanded Duties Dental Assistant
Pelican Pediatric Dentistry
New Iberia, LA
12.2021 - 12.2022
- Oral Health Assessments
- Advising Patients
- Treatment Room Preparation
- Detail-Oriented
- Cleaning and Sanitizing
- Teamwork and Collaboration
- Advising and Educating Patients
- Customer Service
Expanded Duty Dental Assistant
SOUTHERN FAMILY DENTAL
Lafayette, LA
04.2019 - 05.2021
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Educated patients on treatment procedures and post-procedure home care.
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Completed insurance verifications and claim forms for patient intake and processing.
- Communicated with patients to ensure quality of care and develop care plans.
- Explained policies, procedures and services to patients.
- Performed coronal polishing.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentist during procedures.
- Gave patients desensitizing agents to prepare for anesthetic administration.
- Conducted dental cleanings and checked teeth for cracked fillings.
- Applied protective coating of fluoride to teeth during dental procedures.
Expanded Duty Dental Assistant/Lead Assistant
SOUTHERN SMILES OF IBERIA
New Iberia, LA
06.2010 - 02.2017
- Addressed patients' concerns, complaints and fears with understanding and empathy, establishing loyal patient following.
- Assisted dental provider chairside with maintenance cleaning and corrective procedures, such as fillings and root canals.
- Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
- Reviewed and coordinated patient insurance coverage, collected payments, issued receipts and scheduled follow-up appointments.
- Administered patient health questionnaires and informed dental providers of conditions that could impact treatment.
- Prepared tools and materials for dentist use during procedures and passed instruments to dentist upon request.
- Tracked patient records, verified confidentiality, accuracy and completeness of data and controlled access to records.
- Performed and processed x-rays, fabricated crowns, poured impressions, prepared orthodontic equipment and took patients' blood pressure.
- Monitored supplies for laboratory and dental procedures, placed orders and maintained vendor contact.
- Updated patient records with new data and treatment information.
- Took medical and dental history and recorded vital signs of patients.
- Documented patient records during procedures and added notes taken to treatment chart.
- Gave patients desensitizing agents to prepare for anesthetic administration.
- Conducted dental cleanings and checked teeth for cracked fillings.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Applied protective coating of fluoride to teeth during dental procedures.
Dental Assistant
ICCHC
Abbeville, LA
01.2006 - 06.2010
- Seat patients in treatment area.
- Assist Dentist during dental procedures passing requested instruments.
- Sterilize and prepare instruments for procedures.
- Take impressions of teeth for study models and also take X-Rays, exposing and developing X-Rays.
- Assist with documentation of current infection control standards.
- Provide oral hygiene instructions, preventive dentistry & dietary counseling per instruction from Dentist.
- Perform laboratory functions such as pouring & trimming models, constructing custom trays.
- Assist the dentist directly at chairside with operative, oral surgery, and a wide range of other procedures.
Education
ASSOCIATE OF SCIENCE - Business Administration
South Louisiana Community College
Lafayette08.2025
HIGH SCHOOL DIPLOMA - undefined
Abbeville High School
Abbeville01.2005
DENTAL ASSISTANT - undefined
Acadiana Area Career College
Lafayette, LA01.2004
Skills
- Plans of Care Initiation
- Healthcare Management
- Patient Interviews
- Reminder Calls
- Healthcare Regulations
- Healthcare Information
- Oral Hygiene
- Document management
- Client relationship building
- Customer service
- Meeting coordination
- Report preparation
- Bank deposits
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Certification
Certified Dental Assistant
Timeline
Business Assistant
Heartland Dental
08.2025 - Current
Specialty Healthcare Coordinator
Lafayette Modern Dentistry and Orthodontics
03.2023 - 03.2025
Expanded Duties Dental Assistant
Pelican Pediatric Dentistry
12.2021 - 12.2022
Expanded Duty Dental Assistant
SOUTHERN FAMILY DENTAL
04.2019 - 05.2021
Expanded Duty Dental Assistant/Lead Assistant
SOUTHERN SMILES OF IBERIA
06.2010 - 02.2017
Dental Assistant
ICCHC
01.2006 - 06.2010
HIGH SCHOOL DIPLOMA - undefined
Abbeville High School
DENTAL ASSISTANT - undefined
Acadiana Area Career College
ASSOCIATE OF SCIENCE - Business Administration
South Louisiana Community College