Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
Deshawna Jones

Deshawna Jones

Virginia Beach,VA

Summary

Orderly and dedicated worker with hands-on experience in costumer service. Seeking to grasp the opportunity of a different work environment while providing the level of structure needed within the work space. Over 7+ years in customer service, 1 year of retail service and another year in supervising management. Excelling at a quick paste while being proficient. Interested in learning and doing things above the expectation. Supervised 5+ associates in my past position, as well as maintaining the company sales and customer experience. Looking to apply my fresh perspective to a dynamic marketing team.

Overview

11
11
years of professional experience

Work History

Team Supervisor

Wawa
08.2023 - 08.2024
  • Delegating task
  • Monitoring food temperatures
  • Counting registers/safes
  • Lottery's
  • Checking in vendors
  • Inventory
  • Spoilage count
  • Safe serve
  • Deli

Customer Service Associate

Wawa
10.2018 - 08.2024
  • Sales associate
  • Sub technician
  • Temperature control
  • Spoilage
  • Cash register
  • Safe serve

Management

Boston Market
08.2016 - 08.2018
  • Company Overview: Management
  • Delegate
  • Count safe/cash registers
  • Counting product after every shift
  • Checking out associate before departure
  • Catering
  • Key holder
  • Food temperatures
  • Management

Crew Member/Cashier

Wendy's
12.2015 - 08.2016
  • Register
  • Drive thru

Crew Member

McDonald's
10.2013 - 09.2015
  • Register
  • Drive thru back window elite order taker

Education

High school diploma -

Norview High School, Norfolk, VA
06.2015

Skills

  • Customer Service
  • Account Management
  • Order Entry
  • Live Chat
  • Inside Sales
  • Negotiation
  • Salesforce
  • Cash register
  • Management
  • Retail sales
  • Communication skills
  • Supervising experience
  • Leadership
  • Restaurant experience
  • Phone etiquette
  • Practice management
  • Microsoft Powerpoint
  • QuickBooks
  • Computer literacy

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Customer service, Proficient, 07/01/24
  • Food service: Customer situations, Proficient, 07/01/24
  • Customer focus & orientation, Proficient, 07/01/24
  • Administrative assistant/receptionist, Proficient, 08/01/22
  • Work style: Reliability, Proficient, 08/01/22
  • Sales skills, Proficient, 08/01/24
  • Retail management, Proficient, 08/01/24

Timeline

Team Supervisor - Wawa
08.2023 - 08.2024
Customer Service Associate - Wawa
10.2018 - 08.2024
Management - Boston Market
08.2016 - 08.2018
Crew Member/Cashier - Wendy's
12.2015 - 08.2016
Crew Member - McDonald's
10.2013 - 09.2015
Norview High School - High school diploma,
Deshawna Jones