DeShawnda McLemore
Elk Run Heights,IA
Summary
Passionate and motivated retail professional with 10+ years of experience in customer service, healthcare support, and fast-paced environments. Skilled at creating positive customer experiences, building strong relationships, and supporting team goals. Enthusiastic about beauty, skincare, and fashion, with a strong desire to grow within the beauty industry. Currently pursuing a Bachelor of Science in Business Administration with a focus in Business Analytics at SNHU, aiming to leverage analytical and business skills to advance from retail roles into corporate positions in operations, marketing, or business strategy. Committed to combining creativity, organization, and data-driven decision-making to contribute to a dynamic beauty brand.
Overview
12
12
years of professional experience
Work History
CNA | PRN Float Staff
Clipboard Health
06.2025 - Current
Patient Care Technician (PCT)
UnityPoint Health - Allen Hospital
02.2025 - 09.2025
- Assisted nursing staff with patient care tasks, ensuring adherence to safety and hygiene protocols.
- Monitored patient vital signs and reported changes to healthcare team promptly.
- Supported activities of daily living for patients, enhancing comfort and well-being.
- Maintained accurate patient records in electronic health systems, ensuring data integrity.
Kitchen Lead / Customer Service Associate
Casey General Store
06.2023 - 07.2024
- Supervised kitchen staff, ensuring adherence to safety and hygiene standards.
- Coordinated food preparation and service workflows to optimize efficiency.
- Trained new employees on kitchen operations and best practices.
- Managed inventory control, minimizing waste through effective stock rotation.
Customer Service Representative (Remote)
CUNA Mutual Group
11.2021 - 01.2022
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Processed insurance claims accurately, ensuring timely resolutions for clients.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Utilized CRM software to track interactions and manage customer relationships effectively.
Shift Support / Department Manager
McDonald's
08.2013 - 08.2021
- Led team to improve customer service standards through focused training and performance evaluations.
- Streamlined operational processes by implementing efficient scheduling and inventory management systems.
- Mentored staff to enhance operational efficiency and promote a collaborative work environment.
- Developed and executed strategies to increase productivity while maintaining high food safety standards.
Debt Collector
CBE Group
03.2016 - 03.2017
- Negotiated payment plans with clients to facilitate debt recovery and improve cash flow.
- Utilized collection software to track accounts and manage follow-up communications effectively.
- Resolved customer inquiries and disputes professionally, ensuring compliance with regulations.
- Developed strategies for identifying high-risk accounts, enhancing recovery success rates.
Cashier
Sams Club Distribution
08.2015 - 03.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure smooth operational workflow.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
East High
WaterlooBusiness Administration
Southern New Hampshire University
2028
Skills
- Customer Service & Empathy
- Team Collaboration & Communication
- Organization & Time Management
- Retail & Sales Support
- Beauty Product Knowledge & Trend Awareness
- POS / CRM Systems
- Adaptability & Problem-Solving
Timeline
CNA | PRN Float Staff
Clipboard Health
06.2025 - Current
Patient Care Technician (PCT)
UnityPoint Health - Allen Hospital
02.2025 - 09.2025
Kitchen Lead / Customer Service Associate
Casey General Store
06.2023 - 07.2024
Customer Service Representative (Remote)
CUNA Mutual Group
11.2021 - 01.2022
Debt Collector
CBE Group
03.2016 - 03.2017
Cashier
Sams Club Distribution
08.2015 - 03.2016
Shift Support / Department Manager
McDonald's
08.2013 - 08.2021
High School Diploma -
East High
Business Administration
Southern New Hampshire University