Deshea Blount
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Customer Care Representative (CCR)
Alorica (CVS Caremark)
Irvine
11.2024 - 05.2025
- Assisted customers with inquiries regarding prescription services and benefits.
- Resolved complaints by providing effective solutions and timely follow-up.
- Educated customers on medication usage and health management resources.
- Enhanced customer satisfaction through effective problem resolution with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Processed prior authorization requests with payers, obtaining approvals and enabling timely medication dispensing.
- Answered inbound patient calls using company CRM, verified identity, and routed urgent cases to clinical staff.
- Clarified billing details for callers, addressing inquiries to minimize confusion and improve understanding.
- Coordinated prescription refill logistics with retail pharmacies, ensuring timely pickup availability for patients.
Medical Delivery Driver
Excel Pharmacy
Washington
10.2021 - 03.2022
- Receive medications from pharmacy
- Delivered medications to customers promptly to meet needs.
- Loaded and unloaded medical supplies onto delivery vehicle to maintain timely deliveries.
- Verified orders for accuracy of items requested, ensuring correct delivery to customers.
- Met all safety requirements while operating motor vehicle, promoting safe transportation of medical supplies.
- Followed company policies related to safe driving practices and defensive driving techniques.
Event Coordinator/ Sales Ambassador
Launch Trampoline Park
Capitol Heights
10.2019 - 09.2021
- Developed event themes and concepts to ensure successful execution of events.
- Hired, trained and supervised volunteers and support staff required for events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the event, addressing issues promptly.
Stocking Associate
Ross Dress for Less
Largo
04.2016 - 01.2018
- Received shipments of merchandise and stocked shelves according to store requirements.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Performed inventory counts of merchandise on a regular basis.
- Ensured all products were correctly priced and tagged before stocking shelves.
- Maintained cleanliness of sales floor by sweeping, dusting, and mopping.
- Updated products with new pricing or temporary promotion signs to increase sales.
Greeter / Cashier
Maingate, inc.
Landover
08.2015 - 12.2017
- Greeted customers, fostering a friendly and welcoming atmosphere.
- Answered customer inquiries about merchandise and services, enhancing customer experience.
- Maintained knowledge of store layout to assist customers in locating products efficiently.
- Operated cash register to process payments for purchases.
- Enforced store policies regarding returns, exchanges, and payment methods.
- Conducted inventory counts at end of day and shift to ensure accurate records.
Education
Certificate of Completion - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL 08.2023 - 09.2024
Associate of Public Service - Public Relations
Prince George’s Community College
Largo, MD 02.2016 - 12.2018
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD 08.2010 - 06.2014
Skills
- Proficient in Microsoft Office
- Proficient in Google Docs
- Attention to detail
- Tremendous customer service
- Verbal and written communication
- Organizational skills
- Regulatory knowledge
- Product knowledge
- Complaint resolution
- Effective communication
- Attention to detail
- Customer database management
Timeline
Customer Care Representative (CCR)
Alorica (CVS Caremark)
11.2024 - 05.2025
Certificate of Completion - Medical Billing And Coding
Ultimate Medical Academy
08.2023 - 09.2024
Medical Delivery Driver
Excel Pharmacy
10.2021 - 03.2022
Event Coordinator/ Sales Ambassador
Launch Trampoline Park
10.2019 - 09.2021
Stocking Associate
Ross Dress for Less
04.2016 - 01.2018
Associate of Public Service - Public Relations
Prince George’s Community College
02.2016 - 12.2018
Greeter / Cashier
Maingate, inc.
08.2015 - 12.2017
High School Diploma -
Charles Herbert Flowers High School
08.2010 - 06.2014