Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeShea Keller

Chicago,IL

Summary

Detail-oriented Customer Service Rep & Coordinator with strong customer relations and workflow coordination skills. Proven ability to implement process improvements, enhancing service quality and satisfaction.

Overview

8
8
years of professional experience

Work History

Service & Delivery Coordinator

Kroger Packaging Inc.
Maywood, IL
10.2022 - 01.2026
  • Coordinated service delivery schedules to optimize workflow efficiency across departments.
  • Facilitated communication between teams to ensure alignment on project goals and priorities.
  • Implemented process improvements resulting in enhanced service quality and customer satisfaction.
  • Managed inventory levels, ensuring timely replenishment and minimal disruption to operations.

Mail Clerk

USPS, United States Postal Service
Carol Stream, IL
06.2018 - 02.2023
  • Processed incoming and outgoing mail efficiently, ensuring timely delivery to various destinations.
  • Managed sorting operations utilizing automated systems for improved accuracy and speed.
  • Maintained inventory of mailing supplies, reducing downtime through proactive ordering.
  • Trained new staff on operational procedures and safety protocols to enhance team performance.

Staffing Coordinator

Pinnacle Dermatology
Lombard, IL
08.2017 - 08.2019
  • Processed insurance verifications and coordinated billing inquiries accurately.
  • Oversaw daily operations of front desk, ensuring compliance with healthcare regulations.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.

Education

Medical Assistant

Illinois School of Health
Chicago, IL
09-2009

High School Diploma -

Proviso West
Hillside, IL
05-2006

Skills

  • Customer relations
  • Documentation skills
  • Invoicing
  • Schedule management
  • Workflow coordination
  • Delivery coordination
  • Teamwork and collaboration
  • Attention to detail

Timeline

Service & Delivery Coordinator

Kroger Packaging Inc.
10.2022 - 01.2026

Mail Clerk

USPS, United States Postal Service
06.2018 - 02.2023

Staffing Coordinator

Pinnacle Dermatology
08.2017 - 08.2019

Medical Assistant

Illinois School of Health

High School Diploma -

Proviso West
DeShea Keller