Detail-oriented Customer Service Rep & Coordinator with strong customer relations and workflow coordination skills. Proven ability to implement process improvements, enhancing service quality and satisfaction.
Overview
8
8
years of professional experience
Work History
Service & Delivery Coordinator
Kroger Packaging Inc.
Maywood, IL
10.2022 - 01.2026
Coordinated service delivery schedules to optimize workflow efficiency across departments.
Facilitated communication between teams to ensure alignment on project goals and priorities.
Implemented process improvements resulting in enhanced service quality and customer satisfaction.
Managed inventory levels, ensuring timely replenishment and minimal disruption to operations.
Mail Clerk
USPS, United States Postal Service
Carol Stream, IL
06.2018 - 02.2023
Processed incoming and outgoing mail efficiently, ensuring timely delivery to various destinations.
Managed sorting operations utilizing automated systems for improved accuracy and speed.
Maintained inventory of mailing supplies, reducing downtime through proactive ordering.
Trained new staff on operational procedures and safety protocols to enhance team performance.
Staffing Coordinator
Pinnacle Dermatology
Lombard, IL
08.2017 - 08.2019
Processed insurance verifications and coordinated billing inquiries accurately.
Oversaw daily operations of front desk, ensuring compliance with healthcare regulations.
Verified insurance eligibility and coverage for patients.
Handled sensitive patient concerns
Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.