DESHONDRA HARRIS
Summary
Clinical applications expert with strong experience in healthcare IT systems, software implementation, and user training. Proven ability to enhance workflow efficiency and patient care through effective use of clinical applications. Known for collaborative approach, adaptability, and consistent delivery of high-quality results. Skilled in troubleshooting, data analysis, and project management, ensuring reliable support for all team members.
Overview
21
21
years of professional experience
1
1
Millennium Fundamentals Course- 2024
Work History
Cerner CPOE
Emory Johns Creek Hospital
08.2012 - 08.2012
- Instructed Nurses and PCTs on the use of documenting via Powerforms.
- Supported Nurses with Adhoc, Iview, Admission and Depart process
- Provided over the shoulder support to MDs using Powerplans and Powernotes.
- AMR, TMR, DMR support with ePrescription printing.
Cerner Ambulatory CPOE
Adventist Health
08.2012 - 08.2012
- Provided Physician instructions on use of Ambulatory Summary, order entry, eScript writing, and Powernotes with Dragon
- Provided M.A.s and LVNs. instructions on documenting Intake forms, home meds and entering pharmacy while guiding them thru Ambulatory Summary workflow and order entry of POC testing and in office treatment documentation
- Provided LVN instructions on documentation of in office med administration and charging
- Provided RNs Proposing orders and prescriptions
Cerner CPOE Consultant
Florida Hospital
01.2011 - 01.2011
- Conducted foot to foot, over the shoulder, and often requested to provide 1:1 training to physicians.
- Troubleshoot problems in hardware and peripheries Documented issues/enhancements and forward them to the command center.
- Powerchart- Provided instructions on use of powerplans, how to save to favorites, and customizing view.
- AMR, TMR, DMR- Provided instructions on how to properly perform medicine reconciliation and how it affects other clinician and ancillary staff.
- Escript printing- Provided instructions on prescription printing and reprinting.
Cerner Activation Team lead Consultant
Fremont Area Medical Center
01.2011 - 01.2011
- Trained and supported staff during go live phase. Documented and forwarded issues to the command center. Floated to multiple areas of hospital. Communicated system changes to end users. Escalated issues to Project manager.
- Powerchart, Iview, Adhoc support given for RNs and ancillary staff
- Med Reconciliation
- Powernotes, Powerplans support given to MDs
Cerner CPOE Team Lead and Classroom Trainer
St. John Sapulpa
01.2011 - 01.2011
- Provided classroom training for physicians that had not attended hospital based training prior to go live. Acted as Team lead during go live. Received issues and enhancement requests and escalated them to technical support when unable to resolve them from command center.
- Powerchart and Powernote training
- First net training
- Surginet training
Cerner Activation Consultant
Albert Einstein Medical Center
01.2011 - 01.2011
- Provided user support to RNs and MDs in MICU A and B and CCU.
- Instructed Nurses and PCTs on the use of care mobile devices.
- Supported Nurses with Adhoc, Iview, Admission and Depart process
- Provided over the shoulder support to MDs using powerplans and powernotes.
- AMR, TMR, DMR support with ePrescription printing.
Cerner Consultant
Albert Einstein Medical Center Elkins Park
01.2010 - 01.2010
- Back loading patient demographics prior to go live. Install patient's most current home medication list into Med Reconciliation.
Cerner CPOE Team lead
Indiana University Medical Center
01.2010 - 01.2010
- Trained and supported staff during go live phase. Documented and forwarded issues to the command center. Floated to multiple areas of hospital. Communicated system changes to end users. Escalated issues to Project manager.
- Provided support in command center by logging issues as they arise.
- Assist with Workflow for RNs and MDs
Travel RN
Alta Bates Summit Medical Center
01.2009 - 01.2010
- Supervised cardiac monitoring, health assessment; and administration of medications
- Oversaw all deliverance of patient care - medical surgical, neurological, and cardiac critically ill
- Provided direct nursing care to critically ill patients in the coronary care unit
- Served as the staff nurse in the ICU. Played an integral role in reporting patient changes in condition and symptoms to physicians.
Epic RN Consultant
Kaiser San Jose
01.2009 - 01.2009
- Provided nursing support during go live. Also provided patient care at bedside with RNs needing 1:1 support. Contributed to workflow of ICU RN. Documented issues and enhancements and forwarded to command center. Communicated any system changes to RNs.
- Clin-Doc
Epic RN Consultant
Kaiser Permanente Oakland
01.2008 - 01.2009
- Provided clinical support during go live.
- Contributed to workflow of ICU RN.
- Documented issues, enhancements forwarded to command center.
- Communicated any system changes to Clinical Staff.
Registered Nurse
University of Alabama Birmingham
01.2004 - 01.2010
- Performed all duties of a Magnet Status ICU RN on a 20 bed Coronary Care Unit, serving as a Cardiac Care Nurse and Medical Nurse simultaneously.
- 1. Served as a preceptor to new employees.
- 2. Provided direct nursing care to critically ill patients.
- Served on workflow committee for ICU RNs
- Served as Super user during Cerner: IMPACT Go Live
- Proficient in Powerchart, Powernote, Iview, Med Reconciliation, BCMA
- Provided Physician classroom training
- Communicated and trained ICU staff on any system changes.
Clinical Applications Analyst
Encompass Health Rehabilitation Hospital
01.2017 - Current
- Enhanced data entry by providing comprehensive training on clinical applications to clinical staff.
- Performed rigorous testing before deploying updates or modifications within the live environment, ensuring minimal impact on end-users' daily activities.
- Established best practices for application usage, fostering a cohesive approach among teams
- Supported the successful adoption of new clinical applications by developing tailored training materials for various user groups within the organization.
- Collaborated with Cerner Analysts and clinical teams to ensure seamless integration of new software into existing systems.
- Participated in multidisciplinary meetings to discuss improvements in patient care processes through optimized use of clinical applications.
Clinical Implementation Specialist, RN
HEALTHSOUTH Corporation
01.2013 - 01.2017
- Conduct onsite meetings with Sr Leadership of assigned Hospitals as well remotely.
- Discuss current workflow from preadmission, admission, discharge.
- Identify and discuss any gaps identified and collaboratively work with Cerner to develop solution.
- Create new build in DCWs
- Test system prior to Go Live
- Create training material for multiple disciplines as well as provide classroom training
- Provide Command Center support working through reported issues.
Cerner CPOE
Emory St. Joseph Hospital
04.2013 - 05.2013
- Instructed Nurses and PCTs on the use of documenting via Powerforms.
- Supported Nurses with Powerchart, Adhoc, Iview, Admission and Depart process
- Provided over the shoulder support to MDs using Powerplans and Powernotes.
- AMR, TMR, DMR support with ePrescription printing.
Cerner Ambulatory CPOE
East Jefferson Hospital
09.2012 - 10.2012
- Provided Physician instructions on use of Ambulatory Summary, order entry, eScript writing, and Powernotes
- Powernotes- training physicians on creating macros and saving precompleted notes
- Provided MAs and RNs. instructions on documenting Intake forms, home meds and entering pharmacy while guiding them thru Ambulatory Summary workflow and order entry of POC testing and in office treatment documentation
- Provided RNs and MAs instructions on documentation of in office med administration and charging
- Provided RNs Proposing orders and prescriptions
Cerner CPOE Consultant
Lakeland Regional Medical Center
06.2012 - 06.2012
- Powerchart- Provided instructions on use of powerplans, how to save to favorites, and customizing view.
- AMR, TMR, DMR- Provided instructions on how to properly perform medicine reconciliation and how it affects other clinician and ancillary staff.
- Escript printing- Provided instructions on prescription printing and reprinting
- Lighthouse- assisting RNs with documenting Core Measures
- Powernotes- training physicians on creating macros and saving precompleted notes
Cerner Site Lead
Mount Carmel West
04.2012 - 05.2012
- Here I served as liaison to Project Manager Steve Glomski. My responsibilities included overseeing team of consultants at this site as assigned and present to all areas of hospital. I serve as first point of contact if there are issues. If I am unable to resolve issue, I then escalate them to Steve (Project Manager).
- Provided elbow support to Physicians and Nurses (when nursing support unavailable).
- Closely coordinated job schedules and needs with all departments to ensure smooth operation
- Served as subject matter expert for the workflow aspects of project
- Tested depart process and ensured printer correctly assigned to print scripts
Soarian Clinical Support Specialist
UMASS Memorial Healthcare
01.2012 - 01.2012
- Received issues and enhancement requests and logged them into Remedy IT Service Management and escalated problems occurring in system to proper technical queue
- Respond to Incidents regarding the Clinical aspect of Soarian workflow issues, application errors, user access functionality
- Receive, analyze, and process Soarian application requests/enhancements submitted by staff
- Track, close, or escalate the incident tickets
Education
A.S. - Nursing
Lawson State Community College
Birmingham, Alabama01.2004
Skills
- Cerner Millennium proficiency
- Epic clinical documentation
- Experience with Sorian-Cerner integration
- Dragon expertise
- Remedy
- Pyxis
- BCMA device management
- Clinical workflow optimization
- Critical thinking capacity
- Interdisciplinary collaboration
- Quality assurance testing
- User training development
- User training
- Application troubleshooting
- Teamwork and collaboration
Certification
- Registered Nurse, Alabama Board of Nursing, 2004 to current
- Registered Nurse, California Board of Nursing, 2009 to 2010
Accomplishments
- Camera Capture- Collaborated with testing and developed education material and rollout
- COVID 19- Collaborated with design and testing
- Cardinal Hill SRU Implementation- Design, build, testing, and training
- Patient Observer
- Simulators 2020
- Simulators 2023
- ACE IT IRF PAI Team
- Diabetic Taskforce- Hypoglycemic Plan and Insulin Pump
Timeline
Clinical Applications Analyst
Encompass Health Rehabilitation Hospital
01.2017 - Current
Cerner CPOE
Emory St. Joseph Hospital
04.2013 - 05.2013
Clinical Implementation Specialist, RN
HEALTHSOUTH Corporation
01.2013 - 01.2017
Cerner Ambulatory CPOE
East Jefferson Hospital
09.2012 - 10.2012
Cerner CPOE
Emory Johns Creek Hospital
08.2012 - 08.2012
Cerner Ambulatory CPOE
Adventist Health
08.2012 - 08.2012
Cerner CPOE Consultant
Lakeland Regional Medical Center
06.2012 - 06.2012
Cerner Site Lead
Mount Carmel West
04.2012 - 05.2012
Soarian Clinical Support Specialist
UMASS Memorial Healthcare
01.2012 - 01.2012
Cerner CPOE Consultant
Florida Hospital
01.2011 - 01.2011
Cerner Activation Team lead Consultant
Fremont Area Medical Center
01.2011 - 01.2011
Cerner CPOE Team Lead and Classroom Trainer
St. John Sapulpa
01.2011 - 01.2011
Cerner Activation Consultant
Albert Einstein Medical Center
01.2011 - 01.2011
Cerner Consultant
Albert Einstein Medical Center Elkins Park
01.2010 - 01.2010
Cerner CPOE Team lead
Indiana University Medical Center
01.2010 - 01.2010
Travel RN
Alta Bates Summit Medical Center
01.2009 - 01.2010
Epic RN Consultant
Kaiser San Jose
01.2009 - 01.2009
Epic RN Consultant
Kaiser Permanente Oakland
01.2008 - 01.2009
Registered Nurse
University of Alabama Birmingham
01.2004 - 01.2010
A.S. - Nursing
Lawson State Community College
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