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Bilingual Healthcare Operations Leader with expertise in enhancing clinical, operational, and financial performance. Skilled in managing multi-site practices, optimizing revenue cycles, and implementing technologies that improve patient access and compliance with regulatory standards. Focused on driving operational efficiency and patient engagement across multi-specialty practices.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Physician Services
Prime Healthcare
Philadelphia, Pennsylvania
01.2025 - Current
- Collaborated with senior leadership to define and implement organizational policies and strategic objectives, aligning departmental goals with overall vision.
- Directed daily operations, ensuring compliance with laws and corporate standards.
- Analyzed performance metrics to uncover improvement opportunities across the organization.
- Facilitated staff training programs that improved operational efficiency and enhanced quality of service delivery.
- Conducted regular meetings with department heads to evaluate progress on strategic initiatives.
- Engaged community stakeholders to promote health initiatives and build strategic partnerships that supported community well-being.
- Cultivated strong customer relationships by promptly addressing inquiries and complaints.
- Established vendor relationships to secure favorable terms for materials and services.
Practice Administrator
SOUTH JERSEY RADIOLOGY ASSOCIATES
West Deptford, NJ
04.2024 - 01.2025
- Direct all clinical, operational, financial, and administrative functions for a five-modality radiology practice.
- Collaborated with physicians and leadership to enhance practice growth, patient satisfaction, and operational effectiveness.
- Led and mentored a team of more than 25 clinical and administrative employees, fostering accountability, professional growth, and operational excellence.
- Managed compliance with federal, state, accreditation, and regulatory requirements to minimize risk and uphold practice integrity.
- Directed implementation of new Picture Archiving and Communication System (PACS) to streamline imaging workflow and optimize operational performance.
Clinical Operations Manager
MEDICAL ESSENTIAL DIAGNOSTICS
Marlton, NJ
01.2022 - 04.2024
- Directed daily operations for multi-specialty diagnostic services organization, ensuring optimal service delivery and operational alignment.
- Managed provider and staff scheduling, streamlining clinical operations and enhancing patient flow.
- Analyzed EMR reports and workflow data, improving revenue cycle performance, billing accuracy, documentation compliance, and operational efficiency.
- Led development and implementation of patient portal technology to improve patient engagement and access to healthcare information.
- Collaborated with clinical and administrative teams to optimize workflows and support organizational goals.
- Conducted employee performance evaluations and implemented staff development initiatives to enhance team capabilities and support growth.
Practice Manager, Einstein Gastroenterology Associates
EINSTEIN HEALTHCARE NETWORK
Philadelphia, PA
01.2016 - 01.2021
- Directed operations for office-based, inpatient, and procedural gastroenterology services to enhance patient care and operational efficiency.
- Coordinated provider, staff, and patient interactions across multiple practice locations, enhancing service delivery continuity.
- Ensured compliance with MIPS requirements, regulatory standards, and quality initiatives to uphold service excellence and patient safety.
- Utilized Cerner reporting tools to analyze revenue cycle performance and operational workflows, identifying areas for improvement.
- Supported clinical operations by assisting with direct patient care, ensuring quality patient experiences.
Manager, Klein 300 Multi-Specialty Suite
EINSTEIN HEALTHCARE NETWORK
Philadelphia, PA
01.2015 - 01.2016
- Managed operational performance for specialty practices including nephrology, pulmonology, rheumatology, endocrinology, infectious disease, ophthalmology, sleep medicine, geriatrics, and interventional radiology, resulting in enhanced service delivery.
- Oversaw daily operational reporting and workflow management using Cerner systems, streamlining reporting processes for improved accuracy.
- Led ICD-10 implementation and transition across Department of Medicine, ensuring compliance and training for effective adaptation.
Implementation Specialist, Information Services
EINSTEIN HEALTHCARE NETWORK
Philadelphia, PA
01.2014 - 01.2015
- Facilitated large-scale ambulatory EHR implementation and deployment initiatives, improving system adoption rates.
- Delivered end-user training and workflow support, providing at-the-elbow assistance to enhance provider and staff operations.
- Resolved application issues in collaboration with technical teams, streamlining service desk processes and improving system functionality.
Director of Operations
PROFESSIONAL PAIN MANAGEMENT ASSOCIATES
Williamstown, NJ
12.2008 - 01.2014
- Directed daily operations across six multi-physician practice locations.
- Managed annual budgeting, provider credentialing, and operational planning activities.
- Managed EHR systems, optimized workflows, and trained staff to improve operational efficiency.
- Monitored Meaningful Use performance measures to ensure HIPAA compliance and enhance patient care.
- Implemented and maintained patient portal technology to improve communication and boost patient engagement.
- Ensured compliance with CLIA standards, surgical site regulations, and healthcare quality requirements.
- Led organizational preparation and planning for ICD-10 implementation.
Director of Operations / Health Center Manager
DELAWARE VALLEY COMMUNITY HEALTH
Philadelphia, PA
01.2007 - 12.2008
- Directed operations for four Federally Qualified Health Centers serving diverse patient populations.
- Oversaw implementation of electronic health record systems, improving patient care delivery through enhanced operational processes.
- Led accreditation readiness efforts and maintained compliance with federal, state, and regulatory requirements.
- Coordinated compliance training programs for Joint Commission, OSHA, and HIPAA, ensuring regulatory standards adherence among staff.
- Managed administrative services for medical records, billing, referrals, facilities operations, and vendor coordination, improving service delivery and operational efficiency.
- Served as organizational liaison with public health agencies, emergency response programs, and community healthcare organizations.
Education
Bachelor of Arts (BA) - Public Relations/Business
Associate of Applied Science (AAS) - Health Sciences
Business Management & Liberal Arts Studies
Skills
- Healthcare management
- Physician practice administration
- Revenue cycle management
- Clinical service optimization
- Quality metrics compliance
- Regulatory compliance standards
- Physician credentialing
- Integrated care management
- Patient access and engagement
- Budget oversight
- Strategic planning
- Multi-site leadership
- Staff development and management
- Change management
- Workflow analysis and improvement
- EMR/EHR optimization
- Epic systems expertise
- Cerner Millennium proficiency
- EClinicalWorks knowledge
- Fuji Synapse PACS skills
- Intergy experience
- Healthcare analytics tools
- Microsoft Office
- Google Workspace
Certification
- Certified Medical Billing & Coding, Omega Institute
- Certified Medical Assistant / Phlebotomist, Omega Institute
Healthcare Technology Expertise
Extensive experience leading EHR/EMR implementation, optimization, workflow redesign, user training, system adoption, and healthcare technology integration initiatives.
Additional Qualifications
Fluent in English and Spanish. Extensive expertise in healthcare operations, compliance, revenue cycle management, and healthcare technology systems.
Professional Highlights
30+ years of healthcare leadership experience across ambulatory care, specialty practices, radiology, and community health organizations. Led operations for multi-site physician practices, diagnostic centers, and federally qualified health centers. Extensive expertise in revenue cycle management, compliance, physician credentialing, and healthcare technology implementation. Successfully directed ICD-10 conversion initiatives, EHR implementations, and patient portal deployments. Proven track record leading cross-functional teams and developing high-performing healthcare staff. Bilingual healthcare leader with extensive experience serving diverse patient populations and communities.
Timeline
Director of Physician Services - Prime Healthcare
01.2025 - Current
Practice Administrator - SOUTH JERSEY RADIOLOGY ASSOCIATES
04.2024 - 01.2025
Clinical Operations Manager - MEDICAL ESSENTIAL DIAGNOSTICS
01.2022 - 04.2024
Practice Manager, Einstein Gastroenterology Associates - EINSTEIN HEALTHCARE NETWORK
01.2016 - 01.2021
Manager, Klein 300 Multi-Specialty Suite - EINSTEIN HEALTHCARE NETWORK
01.2015 - 01.2016
Implementation Specialist, Information Services - EINSTEIN HEALTHCARE NETWORK
01.2014 - 01.2015
Director of Operations - PROFESSIONAL PAIN MANAGEMENT ASSOCIATES
12.2008 - 01.2014
Director of Operations / Health Center Manager - DELAWARE VALLEY COMMUNITY HEALTH
01.2007 - 12.2008
Rowan University - Bachelor of Arts (BA), Public Relations/Business
Gloucester County College - Associate of Applied Science (AAS), Health Sciences
Eugenio Maria De Hostos Community College - , Business Management & Liberal Arts Studies