Dr. DeShun Parker

Duties: As the NAF Academy Program Manager I am responsible for academic instruction of high students using Project Lead the Way (PLTW) curriculum

• Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
• Develop professional relationships with organizations to provide paid internships, and worksite tours
• Supervised and evaluated teaching and support staff through instructional leadership and professional development.
• Provide project support on employer engagements, collaborate on opportunities for work-based learning experiences, internships and advisory board service and support internal and external communications
• Implement and support strategies to increase partner engagement, including virtual event management
• Track outcomes for students and corporate partners to interpret results and appropriately escalate related areas requiring attention
• Identifies staffing and recruitment needs and advises Assistant Principal on the most effective means of filling staffing needs.
• Built relationships and communicated with parents to provide best learning environment for children.

Duties: Responsible for escalating interruptions of campus technology services to appropriate technology tier II department, including but not limited to internet connectivity, web based student curriculums, district administrative web based applications, teacher web based applications, Lync/Skype services, Microsoft enterprise web based applications, audio visual integration, printing, and other technology related equipment or services

• Responsible for setting up and maintaining active directory user names and passwords for 5 different schools staff and students, totaling over 2000 accounts
• Responsible for repairing, imaging, and maintenance of district laptops and desktops
• Participates in design, development, and implementation of new or existing hardware and applications for future classroom instructions
• Proficient in resolving and documenting solutions to technology and network hardware failure
• Disseminated help desk tickets to area Campus Based Supervisors and technicians via Salesforce Remedy Ticketing System.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Resolved or escalated problem tickets to resolve user issues.

Duties: Effectively trained and directed the activities of cashiers assigned to the front end and set the standard for customer service

• Responsible for driving sales and exceptional customer service through effective Service Management
• Responsible to the general manager for preparation of merchandise reports, conducted validation of data reports for logistic and merchandise department
• Developed and delivered customer service training programs for front-line staff, empowering them with skills and knowledge needed to provide exceptional service
• Leveraged customer data and feedback to identify trends, uncover insights, and make data-driven decisions to enhance customer experience
• Played key role in staffing: managed vacancies, qualifications, eligibility determinations of interviewers, compensation, hiring, and on-boarding of applicants and new hires
• Administered verification of employment and background checks and urinalysis
• Directly responsible for store fund control for merchandise and supplies
• Responded to employee inquiries regarding benefits, employee relation issues and HR policies and procedures
• Researched and investigated new or improved business and management practices for application to agency programs and operations
• Evaluated and analyzed all training development for logistics
• Developed standards, training, and identifies creative ways to improve time efficiency and staff effectiveness.
• Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
• Managed implementation of new technological improvements resulting in increased efficiency.

Duties: Responsible for monitoring, alerting, and server process restarts for Acosta Sales and Marketing Company

• Utilized ITIL best practices by responding to “level two” Service Level Agreements (SLA) user and manager escalations, reducing resolution time for calls not resolved during initial user contact
• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Responsibilities included configuring, installing, and administering network systems that supported staff of 200 clients worldwide
• Configured and deployed security patch management via N-Central remote monitoring and management console
• Provided desktop, email configuration and phone support for software and hardware issues using Logmein remote desktop assistant
• Recognized for outstanding quality of customer service with numerous customer-support and personal commendation from clients.

• Conducted interviews and assisted with proctoring the Armed Forces Aptitude Battery Test (ASVAB) and Defense Language Aptitude Battery Test (DLAB) for Enlistment.
• Remained current with training and sought new training opportunities to further personal growth.
• Participated in community events representing U.S. military and recruited interested parties.
• Counseled rejected applicants, analyzed recruiting results and formulated plans for improving recruiting, marketing, and enlistment processing
• Led and supervised 33 enlisted personnel, fostering a culture of discipline, accountability, and teamwork
• Provided mentorship and guidance to junior personnel, resulting in professional development and career advancement
• Managed day-to-day operations, including personnel assignments, scheduling, and performance evaluations
• Designed and implemented training programs to enhance the skills and readiness of enlisted personnel
• Conducted training assessments and evaluations to identify areas for improvement and facilitate continuous learning
• Made critical decisions under pressure, considering both short-term mission success and long-term strategic objectives
• Participated in briefings and presentations to senior leadership, conveying important information and recommendations
• Managed budgets, equipment, and logistical support, optimizing resource allocation for mission success