DeShundra Hall
Decatur,GA
Summary
Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.
Overview
14
14
years of professional experience
Work History
Loss Prevention Security Officer
Marshalls Department Store
09.2015 - Current
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Completed incident reports and activity logs for accurate, current records.
Loss Prevention Lead
Ross Dress For Less
03.2010 - 09.2015
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
Education
High School Diploma -
CrossKeys High School
Atlanta, United StatesSkills
- Loss Prevention
- Surveillance Techniques
- Threat Assessment
- Incident Reporting
- Property Patrol
- CCTV Monitoring
Timeline
Loss Prevention Security Officer
Marshalls Department Store
09.2015 - Current
Loss Prevention Lead
Ross Dress For Less
03.2010 - 09.2015
High School Diploma -
CrossKeys High School