BONISSAT NKOUNKOU
Baltimore,MD
Summary
Operations leader with extensive experience delivering operational excellence through process improvement, project management, and strategic planning. Proven record of implementing innovative solutions that improve efficiency and performance. Skilled in building collaborative teams and sustaining consistent results across initiatives.
Overview
1
1
Language
14
14
years of professional experience
Work History
Relationship Banker
Bank of America
09.2025 - Current
- Supported customers with savings, credit, and lending options to build strong client relationships.
- Handled deposit, withdrawal, transfer, and account upkeep tasks with strong focus on accuracy and compliance.
- Provided guidance on financial goals, product features, and daily banking needs to help customers make informed choices.
- Resolved customer concerns quickly, professionally, and with empathy to maintain high satisfaction.
- Resolved client concerns by coordinating timely follow-up and service recovery.
MANAGER
Johns Hopkins Hospital
09.2024 - 03.2025
- Directed employee workflows to keep teams productive and engaged.
- Managed multiple tasks within established timeframes.
- Maintained professional, organized, and safe work environment for employees.
STORE MANAGER
Starbucks
08.2012 - 08.2024
- Supported daily store operations to keep location running smoothly and maintain clean, safe environment for customers and employees.
- Handled inventory checks, cash handling, and opening and closing duties.
- Responded to customer concerns quickly and professionally to help resolve issues and maintain strong client relationships.
- Assisted store employees in fast-paced setting through clear communication and positive feedback.
Education
MBA - Health Services And Risk Management
Metropolitan College of New York
New York05.2015
Skills
- Analytical problem-solving
- Leadership abilities
- Effective decision-making
- Strategic development
- Relationship building
- Product cross-selling
- Organizational proficiency
- Detail orientation
Languages
French
Full Professional
Timeline
Relationship Banker
Bank of America
09.2025 - Current
MANAGER
Johns Hopkins Hospital
09.2024 - 03.2025
STORE MANAGER
Starbucks
08.2012 - 08.2024
MBA - Health Services And Risk Management
Metropolitan College of New York