Marisol J Laureano
Waterbury,CT
Summary
Dynamic professional with a proven track record at Bank of America, adept in analytical problem-solving and maintaining high customer satisfaction. Excelled in growing business through strategic partnerships and proactive outreach, demonstrating proficient verbal communication and attentive listening. Achieved significant sales targets by leveraging strong task management and regulatory compliance knowledge.
Overview
4
4
years of professional experience
Work History
Branch Relationship Banker
Bank of America
09.2022 - Current
- Made introductions to partners to help meet customer's broader financial needs.
- Grew book of business and rapport through proactive outreach.
- Conducted needs-based conversations to identify customer credit, deposit and investment requirements as well as their current financial needs.
- Collaborated with team members to achieve monthly sales targets and improve overall branch performance.
Bottle Server
Mynx Caberet
04.2024 - Current
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Maintained a clean and organized table area for optimal customer satisfaction.
Sales Associate
Walgreens
08.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Core Cirriculum
Waterbury Career Academy
Waterbury, CTCore Curriculum
Wilby High School
Waterbury, CTHigh School Diploma -
Waterbury Adult Education
Waterbury, CT03-2022
Skills
- Objective Oriented
- Advanced Garnishing Techniques
- Analytical Problem-Solving
- Proficient Verbal and Written Skills
- Attentive Listening
- Regulatory Compliance Knowledge
- Customer Satisfaction Expertise
- Strong Task Management
- Skilled in Document and Spreadsheet Management
- Proficient in Outlook
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bottle Server
Mynx Caberet
04.2024 - Current
Branch Relationship Banker
Bank of America
09.2022 - Current
Sales Associate
Walgreens
08.2021 - 12.2021
Core Cirriculum
Waterbury Career Academy
Core Curriculum
Wilby High School
High School Diploma -
Waterbury Adult Education