Desi Krooss
Jacksonville,FL
Overview
1
1
Certification
11
11
years of professional experience
Work History
Bartender
Millers Ale House
Jacksonville, Florida
05.2025 - Current
- Deliver high-volume bar service in a fast-paced sports bar environment, efficiently handling large crowds during peak hours, game days, and events
- Prepare and serve a wide range of cocktails, beer, and specialty drinks with speed, accuracy, and consistency
- Maintain strong guest engagement to drive repeat business, upselling food, beverages, and promotions
- Manage multiple service areas simultaneously, including bar top, service well, and floor tickets
- Ensure compliance with alcohol service laws and company policies while maintaining a safe and energetic atmosphere
- Collaborate with kitchen and management teams to ensure seamless service and guest satisfaction
General Manager
Bar Louie
Denver, CO
03.2024 - 03.2025
- Drove continuous improvement efforts across departments resulting in increased efficiency, while decreasing labor costs
- Implemented new management in all departments to achieve company standards
- Improved social media ratings from 2.4 to 4.3
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
General Manager
URBN (Gatehouse at The Navy Yard)
Philadelphia, PA
06.2023 - 03.2024
- Increased profitability by prioritizing contracted private events
- Curate seasonal craft cocktails, and well balanced rotating beer menus
- Partnering with local businesses to increase public presence
- Established SOPs to ensure consistency in steps of service
- Updated management structure to reduce labor costs, including developing two FOH staff members into hourly supervisors
General Manager
La Vida Hospitality (Taco Reho)
Rehoboth Beach, DE
02.2022 - 06.2023
- Decreased alcohol cost from 25% to 18%
- Within 6 months promoted to GM position
- Created and implemented Drive-Thru procedures to lower wait times
- Maintained profitability by controlling labor costs through precise scheduling
- Paired reorganization of retail storage with weekly inventories to successfully combat shrinkage
Beverage Manager
Xtreme Action Park
Fort Lauderdale, FL
04.2021 - 02.2022
- Completed inventory, and ordered according to sales trends to eliminate back stock
- Established cleaning and organizational policies to improve efficiency
- Curated beverage packages for large events, public and private
- Implemented Daily and weekly specials to regulate inventory movement
- Built relationships with high profile clients to retain their frequent business
Bar Manager
Just Enuff Cabaret
Bridgeton, NJ
04.2018 - 04.2021
Bar Manager
Fairways Inn
Smyrna, DE
05.2017 - 04.2018
Bar Manager/Bartender
Corner Bistro & Wine Bar
Wilmington, DE
03.2015 - 11.2017
Education
College of Charleston
Charleston, SCSt.Marks High School
Wilmington, DESkills
- Marketing
- Customer service
- Labor cost control
- Inventory management
- Staff management
- Financial performance
- Event planning
- Team building
- Training and development
- Customer retention
- Cost reductions
- Payroll administration and timekeeping
Certification
- ServSafe Manager
- TIPS
- TABC
References
- Rick Grant (267)979-4860 Former DO of Taco Reho
- Chris Getz (310)429-2333 Former DO of Bar Louie
- Joey Walker (302)332-2003 Current AGM for Gatehouse At The Navy Yard
Timeline
Bartender
Millers Ale House
05.2025 - Current
General Manager
Bar Louie
03.2024 - 03.2025
General Manager
URBN (Gatehouse at The Navy Yard)
06.2023 - 03.2024
General Manager
La Vida Hospitality (Taco Reho)
02.2022 - 06.2023
Beverage Manager
Xtreme Action Park
04.2021 - 02.2022
Bar Manager
Just Enuff Cabaret
04.2018 - 04.2021
Bar Manager
Fairways Inn
05.2017 - 04.2018
Bar Manager/Bartender
Corner Bistro & Wine Bar
03.2015 - 11.2017
College of Charleston
St.Marks High School