Desia Allen
Stockbridge,GA
Summary
Seeking the opportunity to contribute my knowledge, skills and experience to the growth of an organization which will allow me further development and advancement in my chosen field.
Overview
16
16
years of professional experience
Work History
Front Desk Coordinator
OnePoint Physical Therapy
07.2019 - Current
- Guide and direct employees with job related concerns
- Greet and assist clinic patients while answering phones efficiently and in a friendly manner
- Create new patient charts, review current charts, and keep up with discharge charts
- Have a clear understanding of insurance benefits for each patient and communicate co-pays and liability to patients
- Complete corporate billing composite by 5PM each business day
- Have clear understanding of Medicare and Worker's Compensation to effectively assist patients with their benefits
- Communicate with doctors' offices to obtain authorizations and re-certifications as necessary
- Maintain office organization to make all necessary paperwork easier via clinic staff.
Senior Front Office Coordinator
Benchmark Physical Therapy
07.2007 - 07.2019
- Guide and direct several clinics with job related concerns.
Greet and assist clinic patients while answering phones efficiently and in a friendly manner
Create new patient charts, review current charts, and keep up with discharge charts
Have a clear understanding of insurance benefits for each patient and communicate co-pays
and liability to patients
Complete corporate billing composite by 5PM each business day
Have clear understanding of Medicare and Worker's Compensation to effectively assist
patients with their benefits
Communicate with doctors' offices to obtain authorizations and re-certifications as necessary
Prepare all reports as required by Benchmark business offices
Maintain office organization to make all necessary paperwork easier clinic staff
Office Coordinator
BENCHMARK PHYSICAL THERAPY
07.2007 - 08.2013
- Train and assist front office staff execute administrative duties, provide quality customer service, and address patients' complaints adequately
- Resolve staff issues while maintaining a team environment
- Screen telephone calls and assist with scheduling appointments and processing referrals
- Manage and supervise office workflow to ensure office goals and objectives are met
- Maintain office and clinical supply inventory; open and close office as needed
- Work closely with Dekalb County School Worker Comp Department, scheduling, keeping track of authorize visits, as well as scheduling meeting with other Physical Therapist
- Manage patient files and ensure documentation is handled in a manner compliant with HIPAA rules and regulations.
Education
Social Work/Sociology -
Atlanta Metropolitan College
Atlanta, GA01.1999
Business Administration -
Baruch College
New York City, NY01.1994
Skills
- Microsoft Word
- Windows 2000 with Microsoft Office 70
- Excel Powerpoint
- TSO System
- Magic Support System
- CICS System
- RainTree System
- Prompt System
References
furnish upon request
Timeline
Front Desk Coordinator
OnePoint Physical Therapy
07.2019 - Current
Senior Front Office Coordinator
Benchmark Physical Therapy
07.2007 - 07.2019
Office Coordinator
BENCHMARK PHYSICAL THERAPY
07.2007 - 08.2013
Social Work/Sociology -
Atlanta Metropolitan College
Business Administration -
Baruch College
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