Desidre Fennell
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
12
12
years of professional experience
Work History
CEO
Time 2 Shine
04.2022 - Current
- Creator and host of music showcase event " Time 2 Shine Durham and Time 2 Shine Atlanta Carolina VS ATL"
- Created a theme, ideas and planned both events
- Market and promoted Time 2 Shine through radio advertisement, social media, word of mouth and community flyers
- Developed a creative approach for promoting each event
- Created budget sheets
- Network with different musical artists to participate in music showcase events
- Collaborated with A&R's out of Atlanta, GA to help judge Carolina VS ATL event
- Researched and toured multiple venues spaces for each event in Durham and Atlanta
- Implemented cost efficient approaches to make profit
- Hired employees to work events such as bartenders, security, Djs, videographers, photographers etc.
- Sold vendor tables for Time 2 Shine Durham
- Decorated, set up and break down event tables and chairs
- Created a safe, creative space for artist to perform and also win monetary prizes, free studio time and trophies
Mail Processing Clerk
USPS
11.2011 - 08.2023
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing
- Enhanced team productivity with effective communication and collaboration during high-volume periods
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks
- Sort and process incoming and outgoing mail on DBCS and AFCS machines
- Train new employees in different operations
Consumer Affairs Representative
USPS
05.2016 - 02.2018
- Enhanced customer satisfaction by addressing and resolving consumer complaints and inquiries.
- Streamlined communication channels for efficient handling of consumer concerns, resulting in quicker resolutions.
- Collaborated with cross-functional teams to identify product issues and implement improvements, reducing complaint volume.
- Provided exceptional service by actively listening to consumer needs and offering tailored solutions.
- Help locate missing mail/packages through GPS location
- Worked closely with Postmasters and managers to resolve customer complaints in a timely manner
- Answer high volume of calls in call center environment
- Managed high-stress situations calmly and professionally while maintaining a solution-oriented mindset towards problem resolution.
- Developed strong relationships with consumers through empathetic understanding of their unique needs, leading to increased repeat business.
Education
Associate of Arts - Business Analytics
Wake Technical Community College
Raleigh, NC05.2014
High School Diploma -
Hillside High School
Durham, NC06.2010
Skills
- Operational Excellence
- Succession Planning
- Crisis Management
- Conflict Resolution
- Strategic Visioning
- Inspirational Leadership
- Public Speaking
- Effective Decision-Making
- Communication
- Customer Service
Instagram profile
You can find photos and videos on IG @ Time2Shine2023
Timeline
CEO
Time 2 Shine
04.2022 - Current
Consumer Affairs Representative
USPS
05.2016 - 02.2018
Mail Processing Clerk
USPS
11.2011 - 08.2023
Associate of Arts - Business Analytics
Wake Technical Community College
High School Diploma -
Hillside High School
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