Kellee Smith
Charlotte,NC
Summary
Accomplished Business Owner and hardworking Services Manager with significant background operating salon and retail businesses. Highly skilled in leading teams through retail design layouts for vendor, store, and company-wide events. Proficient in building and developing personnel through mentoring and on-the-job training. History of successfully launching new businesses, coordinating with vendors, and overcoming obstacles to generate revenue.
Overview
12
12
years of professional experience
Work History
International Product Manager
Market America
03.2023 - Current
- Coordinated project planning and execution with international product management team members and team leads.
- Collaborated with sales, marketing and web merchandising teams to launch products on time and within budget.
- Reviewed sales and customer concerns to collaborate on jewelry designs and product presentation to drive business at weekly planning sessions.
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
Services Manager
Ulta Beauty Inc.
11.2021 - 03.2023
- Recruited, interviewed, hired, trained, and lead stylists, estheticians, and beauty professionals in all aspects of service technical skills and sales business.
- Managed 35 staff of skincare experts, makeup artists, and salon stylists
- Collaborated with beauty brand partners to plan and execute all in-store events.
- Directed staff on decorative features within retail design layouts for events, holiday, specials, and all marketing promotions.
- Established performance metrics for retail and service teams to exceed sales and service sales goals.
Cosmetology Instructor
Kenneth Schuler School of Cosmetology
05.2021 - 11.2022
- Taught students all required material to successfully pass South Carolina cosmetology state board examination.
- Planned both theory and practical lessons for 28 students
- Prepared visual aids to support class lectures, including presentations, overhead transparencies, and simulations.
- Educated students about important principles of safety and sanitation rules to assure compliance with state board laws and regulations.
- Prepared students for SC cosmetology exam with 96% success rate.
Salon Owner/Operator
Kellee Kutz Studio
03.2011 - 11.2022
- Implemented business development strategy focused on social media branding and launching email marketing campaigns, attracting new customers, and expanding market penetration.
- Put together realistic budgets based upon costs and fees for successfully operating business
- Introduced clients and salon staff to alternative hair therapies involving natural plant-based products to increase company revenue by 68%.
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty, referrals, and retention.
- Managed employees, scheduled shifts, determined and provided training needs.
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
Education
Certificate - Emotional Intelligence in The Workplace
Market America, Inc.
Greensboro05.2023
Certificate - Community Health Worker
Central Piedmont Community College
Charlotte, NC04.2021
Licensed - Cosmetology Education
NC State Board of Cosmetic Arts
Raleigh03.2021
License - Cosmetology
Empire Beauty School
Concord09.2009
Skills
- Esthetic for design themes
- Manage operations
- Training and development
- Networking and collaboration
- Product promotion
- Revenue growth
- Communication, emotional intelligence within workplace
Accomplishments
- Supervising team of 35 staff members.
- Designed salon suite layouts and decor
- Taught and prepared cosmetology students mock testing for state board examinations.
- Opened Kellee Kutz Studio salon, Charlotte, NC, March 1, 2011
- 1st Jewelry Designer in Charlotte International Fashion Week, September 2012
Timeline
International Product Manager
Market America
03.2023 - Current
Services Manager
Ulta Beauty Inc.
11.2021 - 03.2023
Cosmetology Instructor
Kenneth Schuler School of Cosmetology
05.2021 - 11.2022
Salon Owner/Operator
Kellee Kutz Studio
03.2011 - 11.2022
Certificate - Emotional Intelligence in The Workplace
Market America, Inc.
Certificate - Community Health Worker
Central Piedmont Community College
Licensed - Cosmetology Education
NC State Board of Cosmetic Arts
License - Cosmetology
Empire Beauty School
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