Desira Daniel

• Led multi-functional teams (DE, DS, UI Tech) through full project lifecycles, ensuring timely delivery, risk management, and quality assurance.

• Implemented Agile frameworks and coached business owners, IT stakeholders, and leadership teams on Agile best practices, resulting in a 30% improvement in project efficiency.

• Developed a governance framework and gating processes for all IT initiatives, facilitating strategic budget planning and resource allocation.

• Managed multiple concurrent pharmaceutical projects, tracking progress through Clarity PPM, and ensuring alignment with AbbVie’s project lifecycle guidelines.

Spearheaded financial planning, budget modeling, and resource management, optimizing cost efficiency and risk mitigation strategies.

• Acted as the primary liaison between stakeholders, ensuring seamless execution and cross-functional collaboration across IT and business units.

• Led Agile transformation efforts, refining team workflows, and enhancing project tracking mechanisms to improve on-time delivery rates.

• Managed the rebranding of the Walgreens app and mental health programs, overseeing scope, timelines, and deliverables.

• Developed stakeholder relationships to secure government, state, and local approvals ahead of project launches.

Led project planning and execution for Walgreens’ diabetes program rebranding, coordinating cross-functional teams, and ensuring brand alignment across all marketing materials.

Supervised regulatory compliance efforts, managing licensing for eight states and two warehouses.

• Introduced process improvements that enhanced communication efficiency between pharmacy teams and business units, reducing project turnaround time by 20%.

• Conducted project risk analysis and compliance audits, ensuring adherence to HIPAA regulations and federal policies.

• Led process improvements that streamlined insurance verification workflows, reducing approval times by 40%.
• • Collaborated with cross-functional teams to identify operational inefficiencies and implement corrective action plans.
• Identified potential issues or risks that could impact the successful completion of projects.

• Managed design and implementation of real-time reporting and insights dashboard enabling sales teams to deliver tailored execution with full resource optimization and efficiency focused on improved customer service
• Responsible for overseeing the conversion of Salesforce and SAP allowing for additional sales dashboards while providing company with significant annual savings
• Assisting case managers and clinics on an individual member basis by working through the members pharmacy related barriers
• Contacting patients (by phone only), pharmacists and clinics to resolve claim issues
• Providing support to The Pharmacy Director
• Providing customer service for freight deliveries for customers
• Monitoring of compliance for prior authorization and appeal cases
• Training new team members
• Resolving customer related issues: ensuring 100% accuracy while at the company
• Conducting basic reporting and analysis