DESIRAE BROWN

• Collaborated with cross-functional partners, including account managers, practice leads, directors, recruiters, controllers, BDMs, delivery leads, HSE, employee relations, and time/expense teams, to meet client objectives and ensure high-quality service delivery.
• Supported Delivery Manager in strategic planning and execution of SOW deliverables across multiple construction projects, ensuring alignment with client expectations.
• Set up and lead complex construction projects, including OCIP enrollment, certified payroll, fulfillment, reporting, client relationship building and ongoing coordination with the field and account manager.
• Proactively track engagement performance, identify risks, and implement mitigation plans to maintain delivery timelines and client satisfaction.
• Drove process improvements to enhance delivery efficiency and standardize best practices, contributing to elevated service quality.
• Build strong relationships with client field personnel-foremen, superintendents, crews, and HR- to support staffing needs, secure hours approvals, and drive project success.
• Take on expanded leadership responsibilities by mentoring Delivery Leads, Project Coordinators, and client facing team members to support their professional development and drive consistent execution.
• Engage with Business Development Managers (BDMs) to align on project pipelines, monitor active project performance, and implement strategies that ensure high-quality delivery outcomes.
• Resolve complex issues, including payroll discrepancies and errors, invoice errors, customer dissatisfaction with fulfillment from the field, associate attendance concerns and employee relations.
• Supervise and guide team members responsible for UKG timekeeping processes, ensuring accurate entry and auditing of associate hours, resolution of discrepancies, and timely coordination with client approvers for payroll accuracy.
• Manage team members maintaining project trackers, ensuring data accuracy, organization, and visibility to support clear, timely communication with stakeholders.
• Audit invoices to verify payroll accuracy, billing rates, and task code alignment.
• Develop project SOPs to establish clear expectations, standardize processes, and preserve project knowledge.

• Managed 12 VOP accounts throughout my career, within Aerotek and Aston Carter.
• Implemented 6 new VOP accounts and set up customized programs, by partnering with the client and strategic operations to ensure programs were set up effectively.
• Create and implement strategic account plans to impact our ability to grow, saturate and retain accounts which resulted in growing headcount from 50 to 200.
• Re-negotiate contract terms as necessary to retain customers led to an enhanced profitability and retention, culminating in an all-time high of $21k in spread for one account.
• Solutioning with clients on attracting candidates to their business by negotiating direct labor rates, educating on market conditions, increase pay rates and creating an efficient plan for fulfillment.
• Leverage Aerotek technology tools to consult with clients around current market trends, unemployment rates and compensation data.
• Hired, trained, and managed 4 OPR's who consistently hit expected business results and achieved the expected spread thresholds of $4k at 6 months of tenure and $8k at 1 year of tenure.
• Manage day-to-day operations at client sites, ensuring the timely completion of deliverables across multiple functions including onboarding, offboarding, reporting, business reviews, and performance optimization.
• Proactively conduct regular business reviews with clients to assess performance, address issues that impact our ability to execute, impact the client's key business drivers, identify opportunities for growth and expansion of services, and reinforcing Aerotek differentiators.
• Drive staffing efforts by collaborating with hiring managers to understand current and future human capital needs to adequately support business operations, and offering solutions to meeting hiring, retention, and attrition goals.
• Monitored key recruitment metrics such as time-to-fill, first time quality, submittal to start ratios, client satisfaction, identifying areas for improvement and implementing corrective actions as needed.
• Maintain strong client relationships through consistent communication addressing concerns, and proactively identifying opportunities for value-added services such as EHS walk throughs, time keeping solutions, facilitating invoicing solutioning calls, and leveraging compensation analytics.
• Collaborate closely with internal partners, including account managers, strategic recruiting centers, GTAC, field recruiters, time and expense associates, field office associates, controllers, health and safety, and employee relations to achieve client objectives and maintain high levels of satisfaction.
• Partner with Account Managers, Practice leads, and Account Recruiting managers to develop and lead recruiting strategies to ensure client commitments are met.
• Support onboarding by verifying necessary pre-employment tasks (pre-employment paperwork, drug testing, background check, and I-9 verification) are completed prior to start date.
• Build effective, collaborative relationships with client supervisors, managers, directors, HR and executive leadership to gain a deeper understanding of political landscape and current business pains.
• Partner with client to assist in coaching, training, and performance feedback to contractors to enhance their productivity.Aerotek and Aston Carter.

• Lead a team of recruiters to source, screen, and place qualified candidates in accordance with client need and specifications.
• Developed and implemented recruiting strategies to attract top talent, utilizing various sourcing methods including job boards, networking events, job fairs, and referrals.
• Built and maintained strong client relationships through regular communication, understand client staffing needs and requirements and providing timely solutions.
• Collaborated with account managers to understand client business objectives and staffing needs, ensuring alignment of recruitment efforts and client goals.
• Managed full cycle recruitment process from candidate sourcing to offer acceptance, including conducting interviews and onboarding procedures met and expectations exceeded.

• Sourced, screened, and interviewed candidates to match their skills, experience, and career goals with client job requirements.
• Conducted thorough candidate assessments, including skills testing, reference checks, to ensure quality for client positions.