Desirae Carn
Summerville,SC
Summary
Licensed insurance professional with strong track record in client relations, policy management, and risk assessment. Adept at working with teams to deliver effective solutions and achieve organizational goals. Known for adaptability, reliability, and results-driven approach in fast-paced environment. Proven skills in communication, sales strategies, and regulatory compliance ensure high performance and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Acceptance Insurance Company
North Charleston, SC
03.2025 - Current
- Developed and maintained comprehensive knowledge of insurance products and services.
- Evaluated clients' insurance needs to provide tailored coverage solutions.
- Conducted regular policy reviews to ensure optimal client satisfaction and retention.
- Promoted products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Maintained up-to-date records of client interactions, policy changes, and renewals in the agency management system.
Customer Experience Representative
T-Mobile
North Charleston, SC
09.2024 - 12.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product knowledge support to enhance customer understanding and satisfaction.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapportbuilding.
- Developed strong relationships with clients, fostering a sense of trust and reliability in the company's services.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Assembly Quality Control Inspector
Volvo Cars
Ridgeville, SC
01.2024 - 03.2024
- Conducted visual and functional inspections to ensure product quality standards met specifications.
- Collaborated with assembly teams to identify and resolve quality issues efficiently.
- Developed and maintained detailed inspection reports to track product compliance and trends.
- Coordinated with production management to prioritize quality assurance efforts during peak times.
- Performed comprehensive final inspections on completed vehicles before shipment, minimizing returns due to quality issues.
Bartender
Marriott
Summerville, SC
04.2023 - 09.2023
- Crafted and served a diverse range of beverages tailored to guest preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Fostered positive relationships with guests, enhancing overall satisfaction and loyalty.
- Developed seasonal cocktail menus to enhance guest experience and increase sales.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Learning Trainer
Amazon
Hanahan, SC
11.2019 - 03.2023
- Developed and delivered training programs for new employees, enhancing onboarding efficiency.
- Presented training information via role playing, simulations and team exercises.
- Evaluated employee performance and training progress to determine additional training needs.
- Evaluated operations to identify training needs and foster effective implementation and communication.
- Created and offered additional materials to enhance training.
- Explained goals and expectations required of trainees.
Customer Experience Specialist
Comcast
Ladson, SC
02.2019 - 11.2019
- Supported customers with product implementation and usage and answered questions quickly and thoroughly.
- Built open, welcoming relationships with customers by replying to messages promptly and personally.
- Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
- Kept accurate records of customer interactions, payments and issues.
- Redirected complex needs, issues and requests to management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Educated clients on how to conduct transactions with convenient online solutions.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
Insurance Sales Agent
Freeway Insurance
North Charleston, SC
08.2018 - 02.2019
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Upsold products to policyholders and potential new clients.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Exceeded company sales goals for new policies.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Followed up with customers to check on changing needs and propose new offerings.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Wrote policies, finalized documents and filed paperwork.
Customer Care Case Manager
IHG
North Charleston, SC
05.2016 - 08.2018
- Qualified potential customers, identified needs and troubleshot and solved customer issues to foster best customer service experience.
- Oversaw address of customer requests for friendly, knowledgeable service and support.
- Implemented customer service process improvements to limit wait times.
- Built strong relationships with clients to maintain loyalty and promote efficient operations.
- Drove customer escalations to resolution by engaging directly with clients.
- Created and sustained positive team environment, displaying high levels of motivation and excellent morale.
- Investigated and resolved client issues escalated by customer service representatives.
Insurance Customer Service Specialist
Dial America - Blue Cross Blue Shield of SC
North Charleston, SC
02.2013 - 03.2017
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Informed customers about product lines and services offered by company.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Worked with external representatives to address customer needs.
- Upheld privacy and security requirements established by HIPAA regulatory agencies.
Education
High School Diploma -
Woodland High School
Dorchester, SC05-2011
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Team training and development
- Training program development
- Video instruction
- Training manuals and materials
- Orientation procedures
- Insurance sales expertise
- Client relationship management
- Customer service
- HIPAA compliance
- Customer complaint resolution
Accomplishments
- Consistently maintained high customer satisfaction ratings - received the 2014 BlueCross BlueShield of South Carolina First Call Resolution Award from SQM.
Certification
- Licensed Insurance Producer for Personal Lines - 2025 until current
Timeline
Licensed Insurance Producer
Acceptance Insurance Company
03.2025 - Current
Customer Experience Representative
T-Mobile
09.2024 - 12.2024
Assembly Quality Control Inspector
Volvo Cars
01.2024 - 03.2024
Bartender
Marriott
04.2023 - 09.2023
Learning Trainer
Amazon
11.2019 - 03.2023
Customer Experience Specialist
Comcast
02.2019 - 11.2019
Insurance Sales Agent
Freeway Insurance
08.2018 - 02.2019
Customer Care Case Manager
IHG
05.2016 - 08.2018
Insurance Customer Service Specialist
Dial America - Blue Cross Blue Shield of SC
02.2013 - 03.2017
High School Diploma -
Woodland High School
Bachelor of Arts - Human Resources Management
Southern New Hampshire University