Desirae Montoya
Aztec,NM
Summary
Motivated with a strong approach in sales, excellent problem solving and world class customer service skills. Skilled at providing knowledge and information about products and giving that white glove customer service.
Overview
4
4
years of professional experience
Work History
Sales Representative
Cellular Sales
Farmington
03.2024 - 02.2025
- Attended monthly sales meetings
- Maintained current knowledge of evolving changes in marketplace
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Stayed current on company offerings and industry trends
- Built relationships with customers and community to promote long term business growth
- Informed customers of promotions to increase sales productivity and volume
- Met existing customers to review current services and expand sales opportunities
- Selected correct products based on customer needs, product specifications and applicable regulations
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
Sales Representative
Ziems Ford Corners
Farmington, Nm
01.2022 - 08.2023
- Top seller for more than 3 months consecutive, consistently keeping up with sales trends and going up and beyond with sales quotas
- Hitting targets and being able to upsell and offer various products such as prepaid, Direct TV, and other phone services such as Business accounts
- Other duties in my job including closing POS audits and keeping track of shrink, checking in inventory and making sure my team does trainings and leading by example
Beauty Advisor
ULTA BEAUTY
01.2021 - 01.2022
- Provided a wide array of services while working at Ulta, I ran the front POS system
- Assisted customers with recommendations and products, as well as applied make up and taught clients how to use and style with various products
- Assisted in the beauty department sales floor with restocking products and keeping an eye on shrink in within the store
Front Desk Receptionist
BEST WESTERN HOTEL
01.2021 - 12.2021
- Provided Services by greeting guests and booking room reservations
- Answered the phone on downtime to answer guest questions and as well as communicated with room service
- Dealt with customer escalations at times and prepared amenities and rooms ahead of time for customers
Education
HIGH SCHOOL DIPLOMA -
ROCINANTE HIGH SCHOOL
01.2021
Skills
- Upselling and Cross-selling
- Building Rapport
- Inventory maintenance
- Customer Service
- Time Management
Timeline
Sales Representative
Cellular Sales
03.2024 - 02.2025
Sales Representative
Ziems Ford Corners
01.2022 - 08.2023
Beauty Advisor
ULTA BEAUTY
01.2021 - 01.2022
Front Desk Receptionist
BEST WESTERN HOTEL
01.2021 - 12.2021
HIGH SCHOOL DIPLOMA -
ROCINANTE HIGH SCHOOL