Desirae Rose
Mansfield
Summary
Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
11
11
years of professional experience
Work History
Home Health Aide (HHA)
Amun Home Health Care
09.2024 - Current
- Assisted client with medication self-administration to promote adherence to treatment plan.
- Provided personal hygiene support and performed household chores to enhance client well-being.
- Provided companionship and emotional support to enhance patient well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Maintained clean, organized environment to ensure client safety and comfort.
Service Advisor/Car Detailer
Spitzer Kia of Mansfield
Mansfield
12.2023 - Current
- Assisted customers with service inquiries and scheduled appointments to enhance customer satisfaction.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Coordinated with technicians to ensure timely completion of service requests.
- Resolved customer concerns and service-related issues promptly, contributing to improved customer loyalty.
- Prepared invoices for services rendered and collected payments from customers.
- Entered data into dealer management software programs, ensuring accuracy and compliance with operational standards.
- Cleaned and polished vehicle interiors, ensuring thorough attention to detail.
- Conducted thorough vehicle inspections for damage and promptly reported findings to management.
Front Desk Receptionist
Catalyst Life Services
Mansfield
07.2024 - 09.2024
- Scheduled appointments and maintained calendar for service providers.
- Managed phone calls, directing inquiries to appropriate staff members to ensure timely responses.
- Investigated and analyzed client complaints, resolving issues to enhance customer satisfaction.
- Processed payments, ensuring accurate billing and providing customers with receipts and change.
- Maintained accurate client records in electronic database systems.
In Home Caregiver
Freedom Caregivers
Mansfield
06.2023 - 08.2023
- Oversaw medication administration, personal hygiene, and daily living activities to support clients' well-being.
- Supported clients with daily living activities and personal care tasks to enhance quality of life.
- Facilitated mobility and independence for disabled individuals while ensuring safety through continuous monitoring.
- Responded promptly to emergency situations in a calm manner.
- Maintained a clean, safe, and organized living environment for clients.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
Security Officer
Boars Head
Groveport
12.2019 - 04.2023
- Conducted daily patrols of assigned areas to enforce safety and security protocols.
- Coordinated access control for authorized personnel and guests at facility entrances.
- Documented activities, incidents, and visitor access records to ensure compliance and security.
- Provided exceptional customer service while interacting with employees and visitors.
- Delivered friendly and professional assistance to employees and visitors, enhancing overall experience.
- Performed data entry tasks into various computer systems accurately.
Security Officer
Allied Universal Security Services
Groveport
06.2019 - 12.2019
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Conducted regular patrols of facilities, identifying and addressing potential hazards to enhance safety.
- Maintained accurate logs of activities, incidents, and visitor access records, ensuring compliance and accountability.
- Delivered exceptional customer service while interacting with employees and visitors, fostering a welcoming environment.
- Assisted other departments with deliveries from vendors or contractors.
Material Handler
Arrow Electronics
Gahanna
06.2018 - 01.2019
- Operated forklifts, pallet jacks, and other material handling equipment to facilitate efficient material movement.
- Maintained accurate inventory records to ensure optimal stock levels using warehouse management systems.
- Inspected materials for any damages or defects upon receipt.
- Packed merchandise securely into boxes and containers to ensure safe shipment and minimize damage.
- Assisted warehouse staff with task completion to improve workflow.
- Replaced worn or damaged components in accordance with manufacturer specifications.
Packer/Picker
Lululemon
Columbus
11.2017 - 05.2018
- Inspected items for quality before packing to ensure customer satisfaction.
- Packaged products for timely distribution to retail locations.
- Collaborated with team members to enhance packing processes.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Operated forklifts, pallet jacks, and shrink wrap machines.
- Trained new employees on warehouse procedures and standards to ensure compliance.
Cashier
United Dairy Farmers
Grandview Heights
09.2015 - 03.2016
- Processed customer transactions accurately and efficiently, contributing to a smooth checkout experience at busy convenience store.
- Assisted customers with product inquiries, enhancing their shopping experience through exceptional service.
- Stocked shelves with products, ensuring freshness and proper rotation of inventory.
- Supported team during busy periods by coordinating tasks and ensuring efficient operations.
Education
High School Diploma -
Cruiser Academy
Groveport, OH06-2017
Skills
- Vehicle maintenance
- Vehicle cleaning techniques
- Customer service
- Customer engagement
- Appointment scheduling
- Data entry accuracy
- Microsoft Word
- Analytical thinking
- Problem-solving
- Time management
- Effective communication
- Microsoft Word
Timeline
Home Health Aide (HHA)
Amun Home Health Care
09.2024 - Current
Front Desk Receptionist
Catalyst Life Services
07.2024 - 09.2024
Service Advisor/Car Detailer
Spitzer Kia of Mansfield
12.2023 - Current
In Home Caregiver
Freedom Caregivers
06.2023 - 08.2023
Security Officer
Boars Head
12.2019 - 04.2023
Security Officer
Allied Universal Security Services
06.2019 - 12.2019
Material Handler
Arrow Electronics
06.2018 - 01.2019
Packer/Picker
Lululemon
11.2017 - 05.2018
Cashier
United Dairy Farmers
09.2015 - 03.2016
High School Diploma -
Cruiser Academy