Desirae Salinas
Dallas-Fort Worth,TX
Summary
Proven track record in enhancing customer satisfaction and project coordination, notably at Linear Roofing & General Contractors. Skilled in negotiation and time management, I excel in driving results through effective communication and team mentorship. Demonstrated ability to manage schedules and adapt to changing priorities, ensuring project success and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Project Manager
Linear Roofing & General Contractors
10.2021 - Current
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Mentored junior team members for their professional growth and enhanced sales skills.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
Administrative Assistant
JCL Media
01.2018 - 10.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Capable of prioritizing tasks, managing multiple projects simultaneously, and meeting deadlines.
Member Service Representative
Wells Fargo
07.2017 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Education
High School Diploma -
James Martin High School
Arlington, TX06.2017
Skills
- Customer Engagement
- Schedule Management
- Project Coordination
- Product Knowledge
- Negotiation expertise
- Time Management
- Flexible and Adaptable
Certification
Texas Department of Insurance Adjuster
License #3190466
June 2024- December 2026
Timeline
Sales Project Manager
Linear Roofing & General Contractors
10.2021 - Current
Administrative Assistant
JCL Media
01.2018 - 10.2021
Member Service Representative
Wells Fargo
07.2017 - 01.2018
High School Diploma -
James Martin High School
Adjuster License
June 2024
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