Desirae Ford
Monroe,MI
Summary
Motivated and detail-oriented professional with 16 years of customer service experience. Demonstrated proficiency in problem-solving, multitasking, and building strong relationships with customers and team members. Recognized for exceptional communication skills, adaptability in diverse settings, and a bubbly personality. Committed to delivering outstanding service experiences while contributing to an organization's success. Adept at thriving in fast-paced environments and consistently exceeding expectations.
Overview
14
14
years of professional experience
Work History
Patient Care Technician
Trinity Health-Ann Arbor Hospital
04.2023 - 01.2024
- Assisted with activities of daily living (ADLs), including feeding, dressing, and mobility
- Assisted in patient transfers, including using mechanical lifts and mobility aids
- Documented patient progress and reported concerns to the nursing team
- Observed and reported changes in patient conditions, ensuring timely interventions
- Managed and updated patient charts and electronic medical records (EMR)
- Operated and maintained medical equipment, such as glucose meter and blood pressure monitors
- Supported staff during medical procedures, ensuring patient comfort and safety
- Prepared medical supplies and sterilized equipment following safety protocols
- Excelled in team collaboration, effectively supporting healthcare staff
- Cultivated positive relationships with patients, fostering trust and comfort
- Maintained a clean and organized clinical environment
- Managed inventory for patient care supplies, ensuring timely replenishment
- Responded quickly to patient needs, including medical emergencies
Bartender/server/host
Oscar’s Sports & Grill
06.2010 - 05.2023
- Delivered exceptional customer service in a fast-paced, high-stress environment, maintaining professionalism and composure
- Built rapport with patrons, honing interpersonal and communication skills critical for patient care
- Effectively multitasked by managing multiple orders, resolving conflicts, and maintaining a clean, organized workspace
- Demonstrated acute attention to detail while following health and safety standards, ensuring a safe and enjoyable environment
- Adapted quickly to changing demands, showcasing flexibility and resilience under pressure
- Managed bar inventory and completed accurate cash handling and reconciliation tasks, demonstrating reliability and accountability
- Coordinated with a team to ensure timely and accurate food and drink service, fostering teamwork and collaboration
- Anticipated guest needs, a skill transferable to proactive patient care
- Resolved guest concerns empathetically, enhancing problem-solving and de-escalation abilities
- Welcomed guests and efficiently managed seating arrangements, prioritizing a positive customer experience
- Maintained organization and cleanliness, adhering to hygiene standards critical in healthcare settings
Assembler
MC3
04.2019 - 04.2021
- Assembled and packaged medical products in a cleanroom environment, adhering to strict sterilization and quality assurance protocols
- Operated and maintained specialized machinery to ensure efficient and accurate production processes
- Conducted detailed inspections and testing of medical products to meet regulatory and company standards
- Maintained cleanroom integrity by following proper attire protocols and cleanroom procedures
- Documented production data, ensuring accuracy and compliance with manufacturing standards
- Collaborated with team members to meet tight deadlines and achieve production goals
- Adapted quickly to changing production needs, showcasing flexibility and reliability
Education
Associate of Applied Science - Nursing
Monroe County Community College
Monroe12-2026
High School Diploma -
Saline High School
Saline, MI05.2012
Skills
- Strong multitasking
- Complex Problem-solving
- Task delegation
- Quick decision making under pressure
- Self-awareness
- Motivational skills
- Creativity enhancement
- Attention to detail
- Critical thinking
- Relationship building
- Documentation and recordkeeping
- Proactive approach
Hobbies and Interests
- Reading about healthcare, personal development, or new skills
- Taking online courses to enhance professional skills
- Team sports or fitness activities
- Participating in community events or group activities
- Arts and crafts for creativity and stress relief
- Cooking or baking for my family
- Community clean-up
Timeline
Patient Care Technician
Trinity Health-Ann Arbor Hospital
04.2023 - 01.2024
Assembler
MC3
04.2019 - 04.2021
Bartender/server/host
Oscar’s Sports & Grill
06.2010 - 05.2023
High School Diploma -
Saline High School
Associate of Applied Science - Nursing
Monroe County Community College
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