Desirae Stewart
Charlotte,United States
Summary
Veteran Customer Service Specialist dedicated to client satisfaction and retention. Good multitasker with excellent verbal and written communication skills. Prepared to work in fast-pace environment that requires constant prioritization.
Overview
7
7
years of professional experience
Work History
Wellness Assistant
The Employers' Association
Maumee, OH
05.2019 - Current
- Collected and tracked information about participation and outcomes of individual programs.
- Built productive relationships with vendors and on-site providers.
- Managed biometric screening event coordination.
- Resolved program participants support problems and identified and tracked trends.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support department efficiencies.
Customer Service Specialist
Medical Mutual
Toledo, OH
11.2014 - 11.2016
- Responded to inquiries from doctors, nurses and patients with accurate information.
- Achieved high satisfaction rating through proactive one-call resolutions of claims issues .
- Examined claims forms and other records to determine insurance coverage.
- Maintained up-to-date information in electronic medical records software.
- Responded to inquiries from doctors, nurses and patients with accurate information.
- Maintained efficiency and organization in fast-paced environment.
Enrollment Advisor
Education Sales Manager
Maumee , OH
10.2011 - 10.2013
- Helped students complete applications and navigate admissions processes.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained clear communication with other departments keeping detailed records.
Education
Bachelor of Science - Business Management
Lourdes University
Sylvania, OH05.2014
Skills
- Client Relations
- Verbal and Written Communication
- Data Entry and Database Software
- Research and Data Analysis
- Multitasking and Prioritization
- Interdepartmental Coordination
Timeline
Wellness Assistant
The Employers' Association
05.2019 - Current
Customer Service Specialist
Medical Mutual
11.2014 - 11.2016
Enrollment Advisor
Education Sales Manager
10.2011 - 10.2013
Bachelor of Science - Business Management
Lourdes University
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