Desirae Villarreal
Morrow,OH
Summary
Results Driven Professional and military Veteran with over 20 years od experience managing high-stake operations. Proven track record of extreme autonomy, including 6 years of remote work and currently serving as the sole offshore representative for RL Carriers. Expert in maintaining mission-critical system and secure data communications via VPN in isolated environments. Highly disciplined , self motivated and trusted to deliver results with zero on-site supervision.
Overview
21
21
years of professional experience
Work History
Senior Staff Caretaker (Volunteer)
Red Riding Hood Rescue Project
Middletown, OH
02.2021 - Current
- Ensured proper care and feeding of rescued animals, promoting their health and well-being.
- Implemented daily schedules for animal care routines, enhancing operational efficiency.
- Trained new staff on animal handling techniques and safety protocols, fostering a knowledgeable team environment.
- Coordinated with volunteers for rescue logistics, improving collaboration and resource management.
- Conducted educational workshops for visitors about animal welfare and responsible pet ownership, raising community awareness.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies area for residents, enhancing their outdoor enjoyment and activity options.
- Developed personalized care plans, addressing unique needs of each resident.
- Promoted culture of respect and empathy, leading by example and setting positive tone.
- Facilitated supportive community atmosphere, fostering strong relationships among residents.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Trained and mentored new staff on cleaning and safety protocols. Established and enforced safety guidelines for staff.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Led fundraising campaigns, successfully increasing donations for animal welfare projects.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Facility Infrastructure: Partnered with Founders from Day 1 to design and physically construct secure habitats, drainage systems, and perimeter fencing for apex species
- Animal Management : Supervise the daily health, enrichment and socialization of over 28 animals, specializing in fearful or other behavior modification.
- Operational Growth: Scaled sanctuary operations from ground zero. Ensuring Standards and 100 percent compliance with welfare regulations and USDA standards,
Offshore Transborder Specialist
Confidential Transborder Logistics Firm
Wilmington
05.2011 - Current
- Managed logistics operations to optimize shipment processes and improve delivery timelines.
- Created comprehensive training resources to promote adherence to safety protocols and improve operational effectiveness.
- Analyzed operational data to identify trends, streamline workflows, and reduce costs.
- Coordinated cross-departmental initiatives to enhance communication and collaboration among teams.
- Implemented strategic improvements in processes, resulting in significant productivity gains and shorter turnaround periods.
- Followed all company policies and procedures to deliver quality work.
- Elevated customer satisfaction through effective problem-solving initiatives and efficient handling of complaints to foster loyalty.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Developed operational strategies to enhance team productivity and streamline processes.
- Conducted training sessions to ensure adherence to compliance standards and protocols.
- Increased efficiency by automating routine tasks with software solutions.
- Gathered, organized and input information into digital database.
- Systematically gathered and recorded information into database system, enhancing data accessibility and integrity.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with partners to deliver timely and cost-effective supply of services and materials.
Operator Technician
Sumco
Maineville, OH
08.2005 - 06.2009
- Operated manufacturing equipment to ensure efficient production processes.
- Monitored machinery performance, identifying issues for prompt resolution.
- Conducted routine maintenance on equipment to minimize downtime and enhance reliability.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Assisted in achieving production goals by consistently meeting deadlines and maintaining high-quality output.
- Enhanced safety standards by strictly adhering to company guidelines and conducting thorough equipment inspections.
- Collaborated with team members to troubleshoot issues, ensuring minimal downtime and maintaining productivity.
- Ensured consistent product quality with thorough visual inspections and adherence to established standards before packaging for shipment.
- Programmed digital controls to optimize geothermal system performance.
Education
High School Diploma -
Blanchester High School
Blanchester, OHSkills
- Customer relations and Partner Relations
- Expert problem solving
- Analytical thinking
- Advanced and technical communication
- Root-cause analysis, Problem Solving
- Proficient in [Outlook, jabber,front,finesse, excel, word, microsoft365 legacy,fox, onbase and csp]
- Troubleshooting techniques
- Self motivation and Time management
- Multitasking, organizational skills and decision making
- Written communication, Data Analysis,
- Task prioritization
- Excellent communication, active listening
- Relationship building
- Process improvement
- Reliability
Timeline
Senior Staff Caretaker (Volunteer)
Red Riding Hood Rescue Project
02.2021 - Current
Offshore Transborder Specialist
Confidential Transborder Logistics Firm
05.2011 - Current
Operator Technician
Sumco
08.2005 - 06.2009
High School Diploma -
Blanchester High School
Military
U.S. Army
Network Operations/Systems Programmer
Networking engineer: Designed and deployed field networks for high stakes command centers, ensuringt 99.9 percent uptime for critical mission communications.
Headquarters Operations: Provided technical oversight within a regional headquarters (Battalion/AG Level) managing data systems for over 300 personal,
Software Development: Developed Maintained standardized software tools to transform raw data into strategic information for executive leadership,
Security and Compliance: Administered system security practices and protected sensitive databases from unauthorized access in high-pressure environments,