Desirae Wright
Rancho Cordova,USA
Summary
Detail-oriented professional with robust experience in Microsoft Excel, Outlook, and Word, alongside proficiency in various dispatching programs including HFA, SAP, Therefore, and PDI. Proven ability to excel in fast-paced environments while consistently meeting deadlines and exceeding expectations. Strong analytical skills developed through advanced coursework in Calculus III, coupled with a passion for optimizing efficiency. Known for resilience and a proactive approach to problem-solving, fostering both teamwork and independent initiatives. Quality-driven Department Lead eager to promote gains in quality assurance, team productivity, and profitability. Top-notch manager proficient in managing teams, schedules, and projects. Excellent communicator and planner ready to bring valuable experience to new role with room for growth and advancement. Enthusiastic professional eager to eliminate inefficient procedures and optimize processes. Organizes, prioritizes, and delegates tasks to accomplish objectives. extensive background in teaching.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Department Lead
Pacful, Inc.
Rancho Cordova, USA
07.2024 - Current
- Managing 14 E commerce stores
- Managing 11 Employees
- Inventory
- Billing
- Customer Service
- Working with apps such as: Extensiv, Shipstation, Shopify, ShipEasy, Stamps.com
- Shipping and Receiving clients products
- Quality Control
- Reports
Hybrid: Logistics/Supply Coordinator AND Dispatcher
SC Fuels
Rancho Cordova, USA
06.2022 - 04.2024
- Watching the Fuel market prices
- Send drivers to Fuel racks to get products
- PNW 3rd Party Pricing sheet & QMS Quote sheet
- Benchmark Price Calculator
- Pull point sheet
- CBG price inputPNW & PHX custom price input
- Setup the supply sheet for the next day
- CAR Fees/ BP FEES - Manually calculate the new price
- Watch DTN for the low rack prices for UNL, PNL and DSL
- Check allocation in DTN
- Dispatch loads to haulers in the area - All of North Bay, Sacramento, Reno, Phoenix, Las Vegas
- Enter orders with correct rack and dispatch to haulers
- Answer phones to give pulls points, check ETA, retains and any customer or hauler issues
- Call each hauler to check truck time and truck and trailer/semi availability
Housekeeper
The Wright Cleaning Company
San Francisco Bay Area, USA
03.2008 - 07.2023
- Cleaning residential homes around the Bay Area and Greater Sacramento area
- I provide all cleaning products to ensure proper sanitizing procedures
Delivery Coordinator
Milgard Windows & Doors
Sacramento, USA
03.2021 - 06.2022
- Routing 15-25 trucks a day to deliver to dealers and home owners in CA and NV
- Taking inbound calls from home owners - requires extensive research
- Handling emails and concerns from all in house departments and outside sales
- Updating backorder dates
Shipping Coordinator
Dorel Sports/Pacific Cycle
Vacaville, USA
04.2015 - 03.2021
- Scheduling loads each day, anywhere from 30-80 loads a day, truckloads and LTL's
- Working closely with our carriers to ensure MABD's are met and ship by EOD's
- Office work using SAP such as printing labels for multiple deliveries, dropping TO's, printing packing lists, return inventory to stock, BIN to BIN's, EXCEL, OUTLOOK
- Organizing orders to ensure prompt delivery time, meeting scheduled appointment times
- Printing double box/re-box labels for product to ensure safe and presentable arrival to customer
- Assigning truck drivers to doors closet to where order is staged
- Paying close attention to detail
Call Center Representative
Advanced Call Center Technologies sub At&T
North Highlands, USA
08.2014 - 04.2015
- Handling customer inquiries about combined bills and service issues, as well as re-rate monthly recurring charges
- Upsell and offer on every call, create a report with each customer, deliver quality care and first call resolution
- Average handle time 12 minutes
- Revenue per call $11
IN HOME CARGEGIVER
IHSS/Elsina Kilpatrick
Sacramento, USA
02.2011 - 03.2012
- Typing Reports, due to nerve damage in her hands I would type for her at times, as well as prepare meals
- Various Cleaning tasks, such as kitchen, bathroom, locomotion, patio and help take care of her 150lb dog
- Cooking healthy meals
- Help with Researching for school projects, video recording and picture taking for her school projects
- Walking to and from school, hair appointments and grocery shopping
- Patient deals with dementia, had had 14 brain surgeries and attends school
WAREHOUSE ASSOCIATE /CUSTOMER SERVICE/CALL CENTER
PENGUIN MAGIC
Rancho Cordova, USA
11.2009 - 02.2012
- Pulling, packaging and postage on more than 5,000 orders a week
- Putting invoices together, creating labels using endicia for USPS mail, worldship for ups and FedEx shipping manager for FedEx
- Cleaning tasks
- Warehouse organization
- Consult customer's orders as well as receive all incoming calls to small call center for orders and order concerns
- Assisting upper management with daily routines, such as organizing breaks, calling customers back, organizing paperwork, running errands to pick up shipments to our warehouse
- Also uploading of 100 small videos to our selected customers of their order being packed and shipped from our warehouse
Field Technician
PSC Industrial Outsourcing LP
Benicia, USA
07.2007 - 01.2008
- Priority: Safety First at all times, underwent Environmental Management Program
- Received TWIC card (Transportation Worker Identification Credential), Turnarounds
- Worked within Shell and Valero Oil Refineries
- Hydro Blasting and water pressure washing, Assemble of Lanyards, heavy labor (i.e
- Shoveling, raking, transporting hazardous waste), usage of vacuum trucks aka guzzler
Education
Some college - Mathematics
CSU Sacramento
Sacramento, CA05.2006
Skills
- Logistics
- Communication skills
- Microsoft Outlook, Word, Powerpoint, Excel
- Supply chain
- Negotiation
- Shipping & Receiving
- Inventory Control
- Customer service
- Freight Experience
- Clerical experience
- Cash handling
- Order entry
- SharePoint
- Residential Cleaning
- Warehouse Experience
- Administrative experience
- Schedule management
- Typing
- Training & development
- Oracle, Extensiv, WMS, Shopify, Amazon Seller central
- Training
- Home Care
- Load & Unload
- Order Picking
- Warehouse Management
- QuickBooks
- Alzheimer's & Dementia Care
- Continuous improvement
- Warehouse Supervisor Experience
- Front desk
- Data entry
- Organizational skills
- Materials Handling
- Upselling
- Dispatching
- Inventory
- Administrative Experience
- Pricing
- Receptionist
- Cash register
- Research
- Prioritization skills
Certification
- Driver's License
- Certified Phlebotomy Technician (CPT), 08/01/06, 12/31/23
Personal Information
Authorized To Work: US for any employer
Timeline
Department Lead
Pacful, Inc.
07.2024 - Current
Hybrid: Logistics/Supply Coordinator AND Dispatcher
SC Fuels
06.2022 - 04.2024
Delivery Coordinator
Milgard Windows & Doors
03.2021 - 06.2022
Shipping Coordinator
Dorel Sports/Pacific Cycle
04.2015 - 03.2021
Call Center Representative
Advanced Call Center Technologies sub At&T
08.2014 - 04.2015
IN HOME CARGEGIVER
IHSS/Elsina Kilpatrick
02.2011 - 03.2012
WAREHOUSE ASSOCIATE /CUSTOMER SERVICE/CALL CENTER
PENGUIN MAGIC
11.2009 - 02.2012
Housekeeper
The Wright Cleaning Company
03.2008 - 07.2023
Field Technician
PSC Industrial Outsourcing LP
07.2007 - 01.2008
Some college - Mathematics
CSU Sacramento
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