Matthew Marchant
Boise,ID
Summary
Executed tasks with precision and professionalism, consistently achieving outstanding results in a fast-paced retail setting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Department Lead
Grocery Outlet Bargain Market
Boise, ID
05.2021 - Current
- Oversaw daily operations and ensured compliance with safety standards.
- Trained and mentored team members on best practices and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated scheduling to maintain adequate staffing levels during peak hours.
- Enhanced customer service by developing staff training programs focused on engagement.
- Analyzed sales data to identify trends and inform inventory purchasing decisions.
Personal Assistant
Home Care
Emmett, ID
12.2007 - 03.2020
- Delivered exceptional quality care to enhance patient well-being.
- Ensured cleanliness standards were consistently upheld.
- Managed oversight of financial document accuracy and compliance.
- Medication supervision
- Oversaw scheduling and management of appointments to optimize operational efficiency.
Department Manager
Sierra Trading Post
Meridian, ID
05.2018 - 01.2020
- Oversaw department operations and ensured seamless functionality.
- Assisted in modifying features and displays to enhance user experience. Supported team members in implementing design changes effectively. Contributed to the development of user-friendly interfaces.
- Assisted customers with inquiries and resolved issues promptly. Guided clients through product features and benefits to enhance user experience. Supported team in maintaining high customer satisfaction ratings.
- Assisted in creating visual content for marketing materials. Supported team members in developing engaging presentations. Contributed to design projects by providing feedback and suggestions.
- Directed team management and oversight responsibilities.
- Managed freight operations to ensure timely and efficient delivery of goods.
Area Supervisor
Ross Department Stores
Garden City, ID
10.2013 - 05.2018
- Managed store opening and closing procedures to ensure operational efficiency.
- Facilitated cash pick-up and bank deposit operations to ensure financial accuracy.
- Oversaw merchandising strategies across multiple departments.
- Evaluated markdowns to ensure compliance with company standards.
- Managed receiving truck operations to ensure timely and accurate inventory intake.
- Guided comprehensive training programs for new associates.
Education
High School Diploma -
Emmett High School
Emmett, ID05.2005
Skills
- Directed customer service operations to deliver exceptional support and enhance client satisfaction
- Implemented advanced problem-solving strategies to optimize operational efficiency
- Oversaw front desk operations to ensure seamless visitor check-in and appointment scheduling
- Spearheaded retail sales initiatives, consistently surpassing performance targets throughout a decade-long career
- Streamlined task scheduling and prioritization to maximize productivity
- Directed store operations and enforced security protocols as key holder
- Assisted in organizing logistics operations for timely delivery of goods Supported team members in optimizing processes to enhance efficiency Aided in managing inventory to sustain ideal stock levels
- Directed daily retail operations to enhance team performance and elevate customer satisfaction
- Assisted individuals with daily living tasks to foster independence and enhance well-being Provided companionship and emotional support to improve overall quality of life Collaborated with healthcare professionals to follow care plans effectively
- Implemented merchandising strategies to optimize product visibility and boost sales
- Oversaw team operations to optimize productivity and foster collaboration
- Oversaw executive operations by managing schedules, communications, and administrative tasks
Certification
- Microsoft Office (MOS)
- Performance Metrics
- Inventory Accuracy
- Point of Sale Systems
- Customer Relationship Management
- Visual Merchandising
- Staff Performance Evaluations
- Sales Coaching & Training
- Conflict Resolution
ADDITIONAL INFORMATION
- Customer Service and Personal Assistant In home healthcare Service
- Critical Thinking
- Complex Problem Solving
- Time Management
Timeline
Department Lead
Grocery Outlet Bargain Market
05.2021 - Current
Department Manager
Sierra Trading Post
05.2018 - 01.2020
Area Supervisor
Ross Department Stores
10.2013 - 05.2018
Personal Assistant
Home Care
12.2007 - 03.2020
High School Diploma -
Emmett High School